Ratings based on 445 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Very nice hotel, staff were helpful and friendly, location is convenient. The only problem for me was the bathroom. The door is fiddly, the shower sprays all over the floor and water flows from the tap with such force that soaked my t-shirt and jeans a few times. Apart from that, I highly recommend this hotel.
Comment from Hotel Management
19 Nov 2024 by Natalia Medina, Hotel Management
Dear Daniel,Thank you for sharing your experience regarding your recent stay with us. We are delighted to hear that you enjoyed our hotel's location, found our staff helpful and friendly, and would recommend us to others. Your kind words mean a lot to our team.We are, however, sorry to hear about your experience with the bathroom setup. We truly appreciate your detailed feedback about the door and water flow issues, and we will share your comments with our maintenance and design teams to explore possible adjustments. Guest comfort is our priority, and we’re always looking for ways to enhance it.We hope to have the pleasure of welcoming you back in the future and providing an even better stay. Should you have any specific preferences or requests for your next visit, please don’t hesitate to let us know.Kind Regards,Natalia MedinaFront desk Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Natalia Medina, Hotel Management
Dear Robert,Thank you for choosing us for your stay in Barcelona and for your time taken to value us.It is a pleasure to know that everything was perfect.Hope you come back soon.Kind Regards,Natalia MedinaFront desk Manager
by A verified traveler
Posted 12 Nov 2024
The unique, modern rooms were clean and well-appointed. All the staff were very friendly and the restaurant was marvelous. I would definitely stay here again.
Comment from Hotel Management
13 Nov 2024 by Natalia Medina, Hotel Management
Dear John,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our unique and modern rooms, found them clean and comfortable, and that our team’s friendliness and the restaurant left a lasting impression. It’s fantastic to know you’d choose to stay with us again, and we look forward to welcoming you back for another memorable experience!Kind Regards,Natalia MedinaFront desk Manager
by A verified traveler
Posted 30 Oct 2024
Beautiful rooms, very clean, chic and with many amenities. The staff was very nice and helpful.The location couldn't be better with lots of places to eat, drink and shop at walking distance and close to main avenues and attractions. Over all, excellent hotel.
Comment from Hotel Management
31 Oct 2024 by Natalia Medina, Hotel Management
Dear Mr. Juan Jose,Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our beautifully appointed rooms, central location, and helpful staff. It’s always our goal to provide a chic, convenient, and memorable stay, so knowing we met your expectations is incredibly rewarding.We hope to welcome you back soon for another excellent experience!Kind Regards,Natalia MedinaFront desk Manager.
by A verified traveler
Posted 30 Oct 2024
Pros: great location, nice room size, friendly front desk staff that are very responsive, clean rooms.
Cons: lacks the quality of a 5 star hotel (thin bedding and pillows, very simple/basic rooms), daily cleaning staff will loudly bang their vacuums into the hotel corridor walls at any hour of the day (experienced this for 3 days straight, once abruptly waking us up), very impractical bathroom design, generally not a comfortable stay.
Short story: low value for cost. Would likely not stay here again.
Comment from Hotel Management
31 Oct 2024 by Natalia Medina, Hotel Management
Dear Mrs. Theresa,ank you for sharing your feedback with us. We're glad to hear you appreciated the location, room size, and the responsiveness of our front desk team. However, we’re genuinely sorry for the aspects of your stay that didn’t meet expectations. Your comments on the quality of bedding, noise disruptions, and bathroom design are invaluable for us to improve our guests' experience.Our team is committed to creating a truly comfortable and five-star experience, and your insights will help us work towards this goal. We hope for another opportunity to provide you with a more seamless and enjoyable stay in the future.Kind Regards,Natalia MedinaFront desk Manager
by A verified traveler from Waterlooville
Posted 27 Oct 2024
Stunning property walkable to all the main attractions and 5 minutes away from les Ramblas. The staff were so friendly and helpful and the tapas restaurant they recommended was sooooo good. Made for a lovely anniversary weekend away, thanks!
Comment from Hotel Management
28 Oct 2024 by Natalia Medina, Hotel Management
Dear Mr. Gareth,Thank you so much for sharing your lovely experience! We're thrilled to hear that our location made it easy to explore Barcelona's main attractions and that our team could make your anniversary weekend special with helpful recommendations. It was a pleasure to be part of your celebration, and we look forward to welcoming you back for many more memorable getaways!Kind Regards,Natalia MedinaFront desk Manager.
by A verified traveler
Posted 26 Oct 2024
It’s a great hotel.
Comment from Hotel Management
28 Oct 2024 by Natalia Medina, Hotel Management
Dear Mr. Yang,Thank you for choosing us for your stay in Barcelona and for your time taken to share your such great feedback with us.It is a pleasure to know that you have enjoyed everything.Hope you come back soon.Kind Regards,Natalia MedinaFront desk Manager
by A verified traveler
Posted 21 Oct 2024
This property should not be considered as a 5-Star property. I will give 3 or 4 star. I am disappointed. Rooms are small. Asked for a higher floor but they said they did not have.
Comment from Hotel Management
24 Oct 2024 by Natalia Medina, Hotel Management
Dear Mr. Venka,Thank you for sharing your feedback regarding your recent stay with us. I’m sorry to hear that we didn’t meet your expectations, especially regarding the room size and the availability of higher floors. We strive to accommodate all requests, but sometimes, due to occupancy levels, we are unable to do so.We value your input as it helps us to improve our services, and we will review your feedback to see where we can make enhancements. We hope to have another opportunity to welcome you back and provide a better experience.Kind Regards,Natalia MedinaFront desk Manager.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Natalia Medina, Hotel Management
Dear Mr. Anning,Thank you for choosing us for your stay in Barcelona and for your time taken to value us.It is a pleasure to know that everything was perfect.Hope you come back soon.Kind Regards,Natalia MedinaFront desk Manager
by A verified traveler
Posted 17 Oct 2024
This hotel was so perfect for our first time in Barcelona!!!
The staff was so friendly and had such great advice on places to eat and go
and the lobby smelled so good too
Comment from Hotel Management
18 Oct 2024 by Natalia Medina, Hotel Management
Dear Mr. Tirshka,Thank you so much for your kind review! We're thrilled to hear that your first visit to Barcelona was a success and that our team could help make it even more special. It's great to know that you appreciated our recommendations, and we're glad you enjoyed the atmosphere in the lobby too!We hope to welcome you back on your next trip to Barcelona!Kind Regards,Natalia MedinaFront desk Manager
