Ratings based on 947 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Very clean and in a good spot.Staff was very helpful and kind.
Comment from Hotel Management
20 Nov 2024 by Management, Hotel Management
Dear Carlos,Thank you very much for your visit and for sharing your kind review.We hope you come back to our hotel soon.Kind Regards,Best Aranea
by A verified traveler
Posted 10 Nov 2024
I liked this hotel. However the room is small (and the bathroom very large(!).
Good breakfast. Good receptionists.
Comment from Hotel Management
14 Nov 2024 by Management, Hotel Management
Dear Danielle,Thank you for staying with us and for sharing your experience. We are glad that you liked our hotel and that you enjoyed your stay.We are sorry that you found the room small, although curiously the bathroom seemed larger. We have many types of rooms available, of different categories, to best meet the needs of the guest.Kind Regards,Best Aranea
by A verified traveler
Posted 8 Nov 2024
Very good hotel and breakfast with the right price.
Comment from Hotel Management
14 Nov 2024 by Management, Hotel Management
Dear Guest,Thank you very much for your kind review.We hope to see you soon again!Kind Regards,Best Aranea
by A verified traveler
Posted 6 Nov 2024
Room very small
Comment from Hotel Management
8 Nov 2024 by Management, Hotel Management
Dear Luan,Thank you for your visit and for sharing your review.We regret that the room was too small for you.At the hotel, we have different types of rooms, some smaller and cheaper and others much larger. It is all about knowing the needs of each guest when booking.Kind Regards,Best Aranea
by A verified traveler
Posted 3 Nov 2024
The staff was outstanding and so helpful. We would definitely recommend this hotel to other travelers.
Comment from Hotel Management
6 Nov 2024 by Manager hotel, Hotel Management
Dear Jody,Thank you very much for your visit and for your appreciation. We are glad to know, especially the hotel staff, that your stay was very pleasant.We hope to see you again soonSincerelyHotel Best Aranea
by A verified traveler
Posted 2 Nov 2024
Excellent for short stay in the city and very friendly and helpful staff.
Comment from Hotel Management
6 Nov 2024 by Manager hotel, Hotel Management
Dear Robert,Thank you for your visit and for shating this kind review.We hope to see you soonSincerelyHotel Best Aranea
by A verified traveler
Posted 1 Nov 2024
Walking distance to many top attractions. Felt very safe even late at night for 2 women walking. Close to metro if needed.
Comment from Hotel Management
6 Nov 2024 by Manager hotel, Hotel Management
Dear Melinda,Thank you for your visit and for sharing your kind review.We like that you mentioned the possibility of walking without having to use transport. Although Barcelona is a huge city, where all the tourist attractions are spread out, choosing to walk is a very good way to get to know the essence and the vibrant daily life of its inhabitants.We hope to see you soonSincerelyHotel Best Aranea
by A verified traveler
Posted 26 Oct 2024
If I could give this hotel no stars I would. The cleanliness in this hotel is UNACCEPTABLE for the price you pay. I don’t understand how Expedia and Google rated this hotel so high. The staff we lovely. My one star can be for them. I never leave hotel reviews but please be aware this hotel is classed a three star hotel, it in fact feels 1 star. We had bugs in the toilet, no basic amenities or necessities provided such as slippers, bathroom essentials other than shampoo and shower gel. The bed felt dirty the floors were very dirty (our white socks were grey) we couldn’t even sleep in the bed. We slept on top of the covers. The towels were old I felt dirty using them after the shower. I just overall would not recommend this hotel. But hotel staff were lovely and kind, additionally location of the hotel was very good.
Comment from Hotel Management
29 Oct 2024 by Management, Hotel Management
Dear Onur, We are deeply sorry that the hotel did not live up to your expectations, especially after reading that the vast majority of guests had a very positive stay, with the hotel receiving very good reviews, not only on Expedia and Google, but on many other travel websites. We would have liked to have been aware of these incidents that you mentioned in your opinion at the time so that we could have resolved them quickly and made your stay more pleasant and comfortable. Now, today, we only have to read it here. We appreciate your positive review of the staff, and are therefore even more sorry that you were not completely satisfied with your visit. Kind Regards,Best Aranea
by A verified traveler from Lincoln
Posted 23 Oct 2024
My room was fine, very clean. There was no local info in the room, just a booklet advertising Best Hotels.
When I was waiting for my taxi in the last day I picked up a magazine in the foyer which would have helped me plan my time and find places to eat. Perhaps put this in the rooms.
The staff I encountered were all very pleasant.
Comment from Hotel Management
25 Oct 2024 by Management, Hotel Management
Dear Fiona,Thank you for your visit and for sharing your experience.Commenting on your observations about tourist information, nowadays, the trend is not to use paper format. Most guests use digital media to search for information about the city that may interest them, and they usually arrive in the city with the information already ready to enjoy more thoroughly. Even so, our reception staff is always willing to offer any help or attention regarding tourist information, such as restaurants, excursions, shows,... and to offer maps or brochures to anyone who needs them.kind Regards,Best Aranea
by A verified traveler
Posted 23 Oct 2024
Great location
Comment from Hotel Management
25 Oct 2024 by Management, Hotel Management
Dear Wilson,Thank you for your kind review.We hope to welcome you back soon.Kind Regards,Best Aranea
