Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The staff was so helpful and friendly. Very convenient location to the metro and the rooms were beautiful. Interesting art in each one.
Comment from Hotel Management
26 Nov 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear Tom,Thank you for sharing your experience with us.We truly appreciate your wonderful feedback regarding your stay.We are delighted that you enjoyed the helpfulness of our team, the quality of your accommodations, and the unique art pieces showcased throughout the hotel, which indeed contribute to a captivating atmosphere. It's fantastic to hear that you found the cleanliness and overall condition of our facilities to your liking.We hope to have the occasion to welcome you back.Kind regards,María Rosa Castillo, General Manager
by A verified traveler from Toronto
Posted 1 Nov 2024
The staff are outstanding and very helpful.
Comment from Hotel Management
4 Nov 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear Eric,Thank you very much for this kind review.We are truly delighted that you appreciated the helpfulness of our staff, the impeccable cleanliness of our rooms, the overall condition of our hotel and our room amenities. It is wonderful to know that our efforts to create a pleasing environment are reflected in your satisfaction.We look forward to seeing you again in the future.Best wishes,María Rosa Castillo, General Manager
by A verified traveler
Posted 21 Oct 2024
Great location for exploring the city whilst not being in the most busy central areas. Plenty of quality bars and restaurants nearby. Will definitely return.
Comment from Hotel Management
22 Oct 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear John,Thank you very much for this kind review.We are delighted that you enjoyed the central yet peaceful location of our hotel, the wide array of quality dining options in the vicinity, and the impeccable cleanliness of your room. Our team takes great pride in maintaining the hotel's condition and providing exceptional service, ensuring every guest feels well cared for. Furthermore, we are pleased to hear that our room amenities contributed to a comfortable and enjoyable stay.We look forward to having the opportunity to welcome you back in the future. Best wishes,María Rosa Castillo, General Manager
by A verified traveler
Posted 5 Oct 2024
Location is great. Room facing courtyard is very quiet
Comment from Hotel Management
7 Oct 2024 by General Manager, Hotel Management
Dear Pam,Thank you for this great feedback about your recent stay.We are delighted that you appreciated the serene atmosphere provided by our courtyard-facing rooms, as well as the impeccable cleanliness and overall condition of our hotel. It is always our highest priority to ensure our guests have a comfortable and satisfying stay.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager
by A verified traveler from vancouver
Posted 28 Sep 2024
Hotel was amazing, we moved from the regular part of hotel to the Preferred Residence/ apartments and the upgraded facilities were fantastic.
Comment from Hotel Management
30 Sep 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear Antony,Thank you for your positive review, we appreciate it.We are delighted that you enjoyed our Residence, the meticulous upkeep of our rooms, and the high standard of service provided by our dedicated staff. It is also great that our upgraded facilities, including our unique collection of African art and the tranquility of our pool and private garden, contributed to a memorable stay for you.We look forward to welcoming you again. Best regards,María Rosa Castillo, General Manager
by A verified traveler
Posted 28 Sep 2024
The suite I had was amazing.
Huge and tastefully done.
Staff super helpful and making reservations etc.
Comment from Hotel Management
30 Sep 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear David,Thank you for taking the time to share your feedback.We're thrilled that your stay at Balmes Hotel was so enjoyable.We are delighted that you loved the grandeur and décor of your suite, the immaculate state of your room, the attentive service you received, and the comprehensive range of amenities provided for your comfort.We look forward to welcoming you back on a future occasion. Best wishes,María Rosa Castillo, General Manager
by A verified traveler
Posted 17 Aug 2024
Very accommodating staff for a family with young children. Mid-century aesthetic.
Comment from Hotel Management
19 Aug 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear Jacqueline,Thank you for such a positive review.We are delighted that you appreciated the accommodating nature of our team, the charm of our hotel, and the cleanliness and condition of your room. Our team strives to provide a memorable experience, and knowing that we have succeeded is incredibly rewarding.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager
by A verified traveler
Amazing!!
Posted 8 Aug 2024 on HotelsWe booked 2 rooms for 4 nights. Overall our stay was very pleasant. All the major attractions were a walkable distance. A lot of choices to eat around the area. Also the shopping district piece de gracia is about 8 minutes walk.
Comment from Hotel Management
12 Aug 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear Basima,It was a pleasure to receive this great review.We are thrilled to hear that your stay at Hotel Balmes was a delightful one.We are pleased that you enjoyed the cleanliness and comfort of our rooms, our central location close to major attractions, the variety of dining options in the vicinity, and the proximity to the exclusive Passeig de Gràcia shopping district. It is wonderful to know that the quality of service we strive to provide has been recognized during your visit, and we are proud that our hotel's condition lived up to your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager
by A verified traveler
Posted 25 Jul 2024
Really loved staying here the staff were amazing, great breakfast and a lovely pool to cool off after a great day shopping and exploring.
Particular thanks to Rosa and Ryan
Comment from Hotel Management
27 Jul 2024 by María Rosa Castillo, General Manager, Hotel Management
Dear Linda,It was a pleasure to receive this great review.It brings us immense joy to know that your stay with us was so remarkable.We are delighted that you appreciated our attentive team members, Rosa and Ryan, and enjoyed our sumptuous breakfast and the serene ambiance of our pool area. It's wonderful to hear that our facilities provided a refreshing respite following your adventures and shopping excursions in Barcelona.We look forward to the pleasure of seeing you again in the future. Kind regards,María Rosa Castillo, General Manager
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
24 Jul 2024 by María Rosa Castillo, Directora general, Hotel Management
Estimada Shagufta,Gracias por dejar su reseña.Lamentamos mucho no haber alcanzado sus expectativas durante su estancia en nuestro hotel. Nos hubiera gustado que nos hubiese informado durante su estancia de los inconvenientes que comenta para darnos así la oportunidad de reaccionar de manera inmediata y poder dar solución a los problemas, haciendo que su estancia fuera más placentera, que es lo que todos deseamos.De todos modos, nos gustaría tener la oportunidad de poder servirle de nuevo en el futuro y así poder superar sus expectativas. Saludos cordiales,María Rosa Castillo, Directora general
