Ratings based on 991 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Great location - close to restaurants and cafes. Safe and walkable, and just outside of the hustle and bustle of the tourist area.
Comment from Hotel Management
14 Dec 2024 by Pepe Camps, General Manager, Hotel Management
Dear Tanja,Thank you for your positive feedback.We are delighted that your stay at Hotel Astoria met your expectations on all fronts. The satisfaction of our guests is our top priority, and your review affirms the hard work we put in every day.It is also wonderful to hear that you found our location convenient, nestled close to delightful dining options and cafes, while also offering tranquility and a sense of safety. Moreover, we take great pride in maintaining our hotel's condition and cleanliness to ensure our guests have a comfortable stay. We are especially thrilled that our service contributed positively to your experience, as our staff is dedicated to providing exceptional hospitality.We look forward to welcoming you back on a future visit.Kind regards,Pepe Camps, General Manager
by A verified traveler
Posted 11 Dec 2024
Staff was very nice and helpful at all times.
Comment from Hotel Management
13 Dec 2024 by Pepe Camps, General Manager, Hotel Management
Dear Ines,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that you enjoyed the attentive service of our staff, the impeccable cleanliness of your room, and the overall condition of our hotel. It is wonderful that the room amenities added to the comfort and enjoyment of your stay, as we strive to provide a welcoming atmosphere with all the necessary conveniences for our valued guests.It would be a pleasure to have you return on a future occasion.Best wishes,Pepe Camps, General Manager
by A verified traveler
Posted 8 Dec 2024
Lovely
Comment from Hotel Management
9 Dec 2024 by Manager, Hotel Management
Dear Mehmoona,Thank you for sharing the review of your stay with us.We are thrilled to hear that you had a wonderful stay at our hotel.We hope you had the chance to experience our charming eighth-floor terrace with panoramic views of Barcelona during your visit. It is a unique feature that many of our guests love to enjoy.We look forward to welcoming you back in the future.Best wishes,
by A verified traveler
Posted 4 Nov 2024
Very helpful staff. Great location.
Comment from Hotel Management
6 Nov 2024 by Pepe Camps, General Manager, Hotel Management
Dear Roger,Thank you for this positive review.We are truly thrilled that you appreciated the attentiveness of our team, the prime location of our establishment, the immaculate condition of your room, the overall state of our hotel, the quality of service provided, and the amenities offered during your stay. It is always our aim to deliver a memorable experience, and we are delighted to know we succeeded in doing so for you.The entire team look forward to welcoming you back for a future visit.Kind regards,Pepe Camps, General Manager
by A verified traveler
Posted 4 Nov 2024
Very clean room and friendly hospitality services from the front desk.
Especially Luise and Dominguez.
Personally send thank you to them.
Will visit next time and highly recommended!
Comment from Hotel Management
5 Nov 2024 by Pepe Camps, General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay.It is heartwarming to know that your stay with us was memorable.We are delighted that you enjoyed our well-maintained rooms and the attentive service provided by our front desk team, particularly Luise and Dominguez. It is great that you found our room amenities to your complete satisfaction, reflecting our commitment to offering a comfortable and well-equipped space for our guests.We look forward to welcoming you back. Best regards,Pepe Camps, General Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Dear Joanne,Please accept our thanks for your kind review regarding your stay.We are really pleased we met your expectations.We hope to see you again soon, Kind regards,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Dear Caroline,Thank you for sharing this review.We are really pleased we met your expectations.We look forward to welcoming you back for another excellent experience with us. Kind regards,
by A verified traveler
Posted 27 Oct 2024
It was a nice nice stay and a quite place
Comment from Hotel Management
29 Oct 2024 by Pepe Camps, General Manager, Hotel Management
Dear Christine, Thank you for sharing a review of your recent stay.We are delighted that you enjoyed the cleanliness of your room, the overall condition of our hotel, and our service. It is great to hear that our efforts to maintain a clean and welcoming environment have been recognized.However, we regret to hear that the room amenities did not fully meet your expectations. We strive to provide a comfortable and convenient experience for all our guests, and we are sorry if this aspect of your stay was not satisfactory. We appreciate your input as it helps us to continuously improve our offerings.Nonetheless, we are pleased that you found Astoria to be a quiet retreat during your visit. We take pride in ensuring that our guests have a peaceful and relaxing stay with us.We hope that we have the pleasure of seeing you again in the future. Kind regards,Pepe Camps, General Manager
by A verified traveler
Posted 26 Oct 2024
The whole building was maintened in good condition. The staff were fiendly and helpful.
Comment from Hotel Management
28 Oct 2024 by Pepe Camps, General Manager, Hotel Management
Dear Guest,Thank you for sharing the review of your stay.We are delighted that you appreciated the well-maintained building, the friendliness and helpfulness of our staff as well as the cleanliness and amenities of your room.We look forward to welcoming you back soon.Kind regards,Pepe Camps, General Manager
by A verified traveler
Posted 23 Oct 2024
Overall good. Good location if you want to walk and explore the city. Also close to a metro stop, which I did not use. Staff is a bit cold and unfriendly. I asked the to call a taxi for me so i can attend a scheduled tour. After 20 minutes of waiting and two times asking if it would be faster to just walk to a taxi stand, I walked to a taxi stand and was immediately on my way. They were more concerned that they would be charged a cancelation fee than helping me. In the end, the taxi stand is only a block away and it all worked out...although I was 30 minutes late for my tour. The breakfast staff was very friendly.
Comment from Hotel Management
24 Oct 2024 by Pepe Camps, General Manager, Hotel Management
Dear Daniele,Thank you for taking the time to provide your feedback.We are pleased that you found our location convenient for exploring the city and appreciated the friendliness of our breakfast staff. It's also gratifying to hear that you were satisfied with the cleanliness of your room.However, we are sorry to hear that your experience with our staff did not meet your expectations, particularly regarding the taxi service. We understand how important it is to keep to a schedule, and we apologize for any inconvenience this may have caused. We are grateful for your valuable feedback as it allows us the opportunity to address and rectify any oversights in our service delivery.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Pepe Camps, General Manager
