Ratings based on 437 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not what you expect for the price
Posted 25 Aug 2024 on HotelsThe only good thing about this hotel is the location. The AC was either full blast directly to the bed or off, no way to control it. I stayed for 4 nights with my family and only got a small shampoo and shower gel, not enough for 1 day. The floor was full of dirt. You must take the garbage out or they charge you EUR 50. The bed and sofa bed where very uncomfortable.
Comment from Hotel Management
17 Sep 2024 by Javier Saldón, General Manager, Hotel Management
Dear Mario,Thank you for sharing your experience with us.We are pleased that you found our location to be favourable, surrounded by the vibrant Eixample district and within walking distance of many of Barcelona's iconic landmarks and public transport options.However, we regret to hear that certain aspects of your stay did not meet your expectations. We understand that being able to control the temperature in your room is important for comfort, and our apartments do feature individually controlled air conditioning for this purpose. We are sorry to hear about your experience with the AC and would like to remind future guests that our front desk team is available to assist with any in-room amenities to ensure a comfortable stay. Regarding toiletries, they are intended as a starter kit to welcome our guests, and for stays longer than 6 days, we provide replenishments as part of our scheduled cleaning service, and we will be installing dispensers in all of our apartments soon. For the cleanliness concerns, we take pride in maintaining a high standard of cleanliness and would have been happy to address this immediately had it been brought to our attention during your stay. We do ask our guests to dispose of their trash to help us maintain the apartments, and we apologize if this policy caused any inconvenience. As for the comfort of our beds and sofa beds, we aim to provide a restful sleeping experience with our current process of updating our sofa beds and offering mattress toppers upon request for additional comfort.We hope that you will allow us the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Javier Saldón, General Manager
by A verified traveler
Posted 17 Aug 2024
They make us take garbage out. Not enough toliet paper. No daily cleaning service.
Comment from Hotel Management
20 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to write this review.We regret to hear that certain aspects of your stay did not fully meet your expectations. Regarding the waste disposal, we kindly ask our guests to assist us in maintaining the cleanliness of the apartments by removing their trash, in line with our eco-friendly practices. Nonetheless, we understand that this may have caused some inconvenience and we apologize for any dissatisfaction experienced. Regarding the provision of toilet paper, we supply a starter kit that includes essential toiletries to ensure our guests have everything they need upon arrival. For any additional supplies, we encourage guests to contact reception for prompt assistance. As for the cleaning service, due to the self-catering nature of our accommodations, our policy includes a thorough cleaning every six days. We offer additional cleaning services upon request for those who wish to have a more frequent service. This information is provided in our pre-arrival communication and is intended to give guests control over their stay with us. Nevertheless, we hope you were able to appreciate the prime location of our apartments, situated in the heart of Barcelona's Eixample district, which is perfect for exploring the city's cultural sites and enjoying the local cuisine.We hope to welcome you back. Best wishes,Javier Saldón, General Manager
by A verified traveler
Posted 13 Aug 2024
Bathroom could use a refresh. Beds were not the best quality.
Comment from Hotel Management
19 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Rob,Thank you for sharing your experience with us.We regret that some aspects of your stay did not meet the standards you expected. We understand the importance of a well-maintained and comfortable bathroom, which is why we are in the process of upgrading all bathrooms to enhance our guests' experience. As for the beds, we are committed to ensuring our guests have restful sleep, and it is disheartening to hear that the beds were not up to par. Please know that most of our beds are new, and we also have toppers available upon request for added comfort. Furthermore, we are situated in a prime location in the heart of Barcelona's Eixample district, just a short walk from Paseo de Gracia, Las Ramblas, and Plaza Cataluña. Our central location and easy access to the main commercial and tourist areas of the city make Aramunt Barcelona Apartments an excellent choice for travelers seeking to explore Barcelona.We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations.Warm regards,Javier Saldón, General Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Location was amazing for us.
Property shows significant wear and tear and didn’t feel clean. Beddings had stains and were not comfortable. The swimming pool looks like a large bath tub…about 10x3ft
Comment from Hotel Management
15 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Jeanne,Thank you for taking the time to share your review.We are delighted that you found our location to be amazing, allowing easy access to the heart of Barcelona and its numerous attractions.We are sorry that some aspects of your stay did not meet your expectations. We understand that the upkeep and cleanliness of our apartments are paramount for a comfortable stay. We make it a priority to maintain our apartments in top condition, and our renovation in 2016 was part of this ongoing process. It is regrettable if this was not reflected during your visit, and we acknowledge that the bedding should always be spotless and the comfort of our beds is crucial. Regarding the pool, although it is smaller in scale, we strive to provide a refreshing escape for our guests within the urban setting. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Nonetheless, we are pleased that the central location met your travel needs and provided a convenient base for exploring Barcelona. Our proximity to iconic sites and public transportation is one of the aspects our guests value most.We look forward to welcoming you back in the future.Kind regards,Javier Saldón, General Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
We love our stay in this appartement.
It is close to everything!
Aldi supermarket is really nice and we find everything we need. We loved the neighborhood. The ice-cream at DeLaCrem worth the wait.
15 min from La Ramblas.
The apartment is quiet and nice.
The little pool was appreciated by the kids.
The only thing that we can complain is the moisture in the shower.
Nora was really nice at the front desk!
Thanks!
Comment from Hotel Management
9 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Katy,Thank you for taking the time to write a review.We are pleased that you appreciated the tranquil setting of our apartments and the service provided by Nora at the front desk. It's heartening to hear that our efforts to create a peaceful environment and a welcoming atmosphere are being recognized and enjoyed.However, we apologize for the issue you encountered with moisture in the shower. We understand that every detail counts when it comes to ensuring a comfortable stay, and our team is looking into this matter to prevent any similar occurrences in the future.Nonetheless, we are delighted that the central location of our property contributed positively to your stay, with conveniences such as the nearby Aldi supermarket and the local culinary delight, DeLaCrem. Additionally, the enjoyment of our small pool by your children aligns with our aim to provide a family-friendly environment.We look forward to seeing you again!Best regards,Javier Saldón, General Manager
by A verified traveler
Posted 6 Aug 2024 on Hotels
The place was in a very good location, lots of food and close to La Rambla. The bathroom was dirty, lots of mold but good enough to use. The only thing we didn’t appreciate was we booked 2 twin beds and a sofa bed but we ended up with 2 twin beds and an L-shaped sofa so our 2 kids had to sleep on the hard sofa mattress. We asked the front desk about it and they said it was a sofa bed. It was not a sofa bed (see photos). My parents stayed in another apartment and they had a sofa bed.
Comment from Hotel Management
9 Aug 2024 by Javier Saldón, General Manager, Hotel Management
Dear Paula,Thank you for your feedback.We are delighted that you found the location of our apartments convenient, surrounded by diverse dining options and within close proximity to iconic places such as La Rambla.However, we apologize for the aspects of your stay that did not live up to your expectations. We understand your concerns regarding the cleanliness of the bathroom and want to assure you that our housekeeping team is committed to maintaining high standards, with cleaning and towel changes scheduled every 6 days. Additionally, we regret the confusion concerning the bedding arrangement. Our goal is to provide accommodations that meet our guests' needs, and we offer different room types with various bedding options, always subject to availability. We take your comments seriously and will follow up to ensure our usual high standards going forward.Finally, we hope that despite these issues, you were able to enjoy your stay and take advantage of our fully equipped apartments and the small pool to cool off during the warm Barcelona days.We hope to welcome you back for another great experience in the future.Best wishes,Javier Saldón, General Manager
by A verified traveler
Posted 5 Jul 2024
Likes:
1. Location: near many restaurants and cafés, walking distance to La Rambla, and access to excellent transit
2. Kitchenette: it was very nice to have a kettle, sink, fridge, and microwave. There was even a washing machine but no dryer and a rule against drying clothes in the window.
3. Dining nook: a very cute little (and I do mean little) table and 4 chairs set with a view into the courtyard.
Dislikes:
1. Size: the superior room was small for 4 people (2 adults, one 13-year-old and one 10-year-old in our case). The double bed and the double fold-out couch take up most of the floor space, making it difficult to move around.
2. Swimming pool: the pool was a big factor in booking for us because we were worried Barcelona might be very hot and we wanted to be able to cool down. We were disappointed when we checked in and learned that the Aramunt pool was closed… until we saw the pool. It would have been just as disappointing open, because it is the smallest pool I have ever seen; more like three bathtubs connected lengthwise.
3. Beds: too small for our family. The pull-out couch was uncomfortable for two people because it moved and squeaked with every shift.
4. Power outage: we arrived on an overnight flight and needed a nap. The room was too hot to sleep and we thought the AC was broken, but it turned there was a power outage. Once the power was back on, the AC worked great.
Comment from Hotel Management
9 Jul 2024 by Javier Saldón, General Manager, Hotel Management
Dear Brooke,Thank you for taking the time to share your review.We are delighted that you appreciated the convenience of our central location, the well-equipped kitchenette, and the charming dining area in your apartment, which we believe are essential for a comfortable stay.However, we apologize for certain aspects of your stay falling short of your expectations. We understand that space can be a premium, especially when traveling with family, and while our Superior rooms are designed to optimize the living area, we regret that you found it challenging to move around. Regarding the swimming pool, we aim to provide a relaxing area for guests to cool down; however, we realize that the size may not meet everyone’s expectations, as it is a plunge pool designed for quick dips rather than extensive swimming. We also regret to hear about the discomfort you experienced with the pull-out couch and apologize for the inconvenience caused by the unexpected power outage. Nonetheless, we are glad that once resolved, the air conditioning was effective in ensuring your comfort.We look forward to welcoming you back on a future occasion.Best wishes,Javier Saldón, General Manager
by A verified traveler
Posted 2 Jul 2024
Great staff. Property ok.
Comment from Hotel Management
4 Jul 2024 by Javier Saldón, General Manager, Hotel Management
Dear Domenico,Thank you for taking the time to provide feedback on your stay.We are delighted that you found our team commendable and appreciated the amenities provided in your accommodation. Our collaborators are all dedicated to offering a friendly and helpful service to enhance the experience of our guests.It is great that you enjoyed the room amenities, which include a fully equipped kitchenette, comfortable bedding options, and modern decor. We take pride in ensuring that our apartments are clean, comfortable, and well-appointed to provide a pleasant stay for our guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Javier Saldón, General Manager
by A verified traveler
Posted 25 Jun 2024
Staff was very friendly and helpful. The room was clean and if we had wanted to cook, we had that ability. They provided with a cleaning packet and a coffee/tea packet. You also had to pick up all the trash and remove it from room and throw it out at the bin outside the building if you wanted to avoid fees. Also, no cleaning services to the room which was okay since we only stayed three days.
Comment from Hotel Management
29 Jun 2024 by Javier Saldón, General Manager, Hotel Management
Dear Heidi,Allow us to thank you for the time taken to share this review.We are delighted that you found the staff accommodating and the room to your standards of cleanliness and comfort. It is great that the availability of cooking facilities and the inclusion of a cleaning and coffee/tea starter kit added convenience to your stay. Our aim is to provide well-appointed accommodations that allow our guests the ease and option to prepare meals as they desire.It would be a pleasure to welcome you again. Kindest regards,Javier Saldón, General Manager
by A verified traveler
Posted 24 Jun 2024
You had to ask for extra toilet paper. No instructions on using the clothes washer. Shower leaked every time onto floor ever time you took shower. Not enough towels.
Comment from Hotel Management
29 Jun 2024 by Javier Saldón, General Manager, Hotel Management
Dear Maria,Thank you for your feedback.We are sorry that some aspects of your stay did not meet your expectations. For future visits, please be informed that additional toilet paper and towels are available upon request, and our reception is more than willing to assist with any such needs. In relation to the washing machine, we understand that clear instructions are essential for a comfortable stay and we will look into improving the visibility of our guidelines. Additionally, we regret to hear about the shower inconvenience and will have our maintenance team address this promptly to ensure a seamless experience for all our guests.We hope to have the pleasure of welcoming you back on a future visit.Best regards,Javier Saldón, General Manager
