Ratings based on 72 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Robbin, Hotel Management
Beste Rachel,Hartelijk dank voor uw positieve review! We zien u graag terug in ons hotel.
by A verified traveler
Posted 11 Sep 2024
Great breakfast, fast and convenient check in
Comment from Hotel Management
12 Sep 2024 by Front Office, Connor, Senior Shiftleader , Hotel Management
Dear Franciscus, Thank you for your positive feedback and score! We are looking forward to welcoming you again in the future. Kind regards, Connor, Senior Shiftleader Frontoffice
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Front Office, Connor, Senior Shiftleader , Hotel Management
Beste Wendy, Hartelijk dank voor uw positieve score. Wij kijken er naar uit u nogmaals te mogen verwelkomen!
by A verified traveler
Great hotel but rooms need a deep clean!
Posted 26 Aug 2024 on HotelsRooms really do need a deep clean. Mold above the shower. Limescale build up in the toilet and shower heads. Bed had a big sharp piece of wood underneath. Windows were dirty. Stains around the room and wallpaper was ripped in places.
On a positive note, common areas were excellent clean and looked great. The bar was brilliant and the pool/ gym far exceeded our expectations!
Staff were very helpful and polite at every turn including the cleaning staff, security, reception and bar staff. We felt welcomed and helped whenever we spoke to somebody.
Location is a bit far out from the centre for tourists but it’s not that bad with the great bus system.
Better signage on the way in to point you to the reception would be helpful as the concierge entrance looks like the main entrance.
Our last night there was a lot of loud children from the sports centre in the hotel drinking and smoking everywhere which was a little intimidating for a young family so perhaps extra security would have been good on a night like that as they were up all night causing disturbance.
Overall we enjoyed our stay very much!
Comment from Hotel Management
26 Aug 2024 by Front Office, Lisanne, Shiftleader , Hotel Management
Dear Shaun, thank you for your review! We will communicate your feedback with the departmentmanagers and hopefully we can welcome you again at our hotel!
by A verified traveler from Toronto
Posted 21 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Van der Valk hotel Eindhoven, Hotel Management
Hartelijk dank voor uw goede review!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Van der Valk hotel Eindhoven, Hotel Management
Hartelijk dank voor uw feedback!Wij gaan uw feedback en scores mee nemen in ons team. Wij hopen u in de toekomst weer te mogen ontvangen.
by A verified traveler
Posted 12 Aug 2024
Rooms are large, clean and convenient. However, one point to share. Bed sheets didn't get changed for the three days I was there.
Comment from Hotel Management
13 Aug 2024 by Van der Valk hotel Eindhoven, Hotel Management
Thank you very much for your review. We will take up your score and feedback internally with our team. If you would like any further contact with us Regarding your stay we would love to hear from you.
by A verified traveler
Posted 2 Aug 2024
We were greeted with a smile and made us at home and went beyond like did surprise my husband on his birthday with balloons in the room when we arrived. When yiu request something they will do their best to accommodate you. The facilities all good like the gym and swimming pool and can rent a bike to go around the area, superb 👌
Comment from Hotel Management
3 Aug 2024 by Robbin, Hotel Management
Dear Melo, thank you so much for this outstanding review, you are always welcome to visit us again. Best regards
by A verified traveler
Posted 1 Aug 2024
Directions for reception were vague and took me time to locate for its a conference Centre additionally and a large sprawling building
Comment from Hotel Management
1 Aug 2024 by Team Front Office, Hotel Management
Thank you for your feedback! We will discuss this with our managing board to improve our service and quality.
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
18 Aug 2024 by Front Office, Connor, Senior Shiftleader , Hotel Management
Beste Jeyan, Hartelijk dank voor uw score. Wij gaan uw scores oppakken met het team. Hopelijk mogen wij u in de toekomst nogmaals ontvangen.
