Ratings based on 117 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024
The room was clean and nice furniture. The view was nice from the room. Didn’t like that they didn’t have a garbage can outside to throw out trash. Also the towels provided looked old and worn out. But the staff was friendly and informative
by A verified traveler from Spruce Grove
Posted 28 Jun 2023
We came in late and left early because of our travel plans. The hotel was in the center of town. Room was small but very modern. Didn't eat there. Quick friendly check out. Very nice unit.
by A verified traveler
A happy stay
Posted 22 Feb 2020 on HotelsNice hotel. In city centre and easy walking around town.
Rooms large , comfortable, clean.
Breakfast was good and hearty. Helpful staff
Comment from Hotel Management
26 Mar 2020 by BierKulturHotel Team, Hotel Management
Vielen Dank für das tolle Feedback.
Wir freuen uns, dass Sie sich in unserem Hotel wohl fühlen
Ihr BierKultur Hotel Team
by A verified traveler
Best Western Schwanen
Posted 11 Jan 2019 on HotelsNice hotel in center of town. Uncomfortable desk chair made it hard to work in the room. Had business close by so it was very convenient. Will stay here again in the warmer weather to enjoy the center.
by A verified traveler
Germany experience 2
Posted 7 Sep 2018 on HotelsNice hotel, simple and clean, good location
Comment from Hotel Management
10 Sep 2018 by BierKulturHotel Team, Hotel Management
Thank you
your BeerCultureHotel Team
by A verified traveler
Posted 13 Jun 2018
Interesting hotel for a two night business stay. I was given a maisonette room facing into the town wall (integrated into the room) which was very comfortable. Use the restaurant for dinner and breakfast and would recommend both. All in all an excellent stay.
Comment from Hotel Management
22 Jun 2018 by Reception staff team, Hotel Management
"excellent" sounds perfect :) Thanks for your feedback
by A verified traveler from La Celle Saint Cloud
Reliable and clean. Good for business.
Posted 23 Apr 2018 on HotelsGod and reliable for business use. Check in is very quick. Breakfast is quite good for value. Various coffees and standards. Stayed several times but not always certain when I'll get the split level room or not. Restaurant is good with friendly service
Comment from Hotel Management
22 Jun 2018 by Reception desk staff, Hotel Management
Thanks for your review. Gladly we try to fulfill all guest wishes. Let us know on the spot which of our different room categories is your personal favorite :-)
by A verified traveler from Newport Beach, CA
Nice Hotel, Rude Staff
Posted 12 Sep 2017
Pros: beautiful hotel, nice room
Cons: customer service, transparency about hotel and cancellation fees
Location: didn't appear to be anything to do. 50 euro cab ride back to Ulm.
The hotel is beautiful but was way too far from Ulm where I was attending a show in the stadium (my fault). I had booked a three night stay and on the first night, asked them if I could shorten my reservation, and that I was willing to pay a one night cancellation fee (since I wanted to move to a hotel closer to town). The receptionist told me she thought they could give me 20% of my booking back but I'd have to confirm with the manager the next morning. In the morning, the manager informed me that although the hotel itself would have let me cancel and charged me something (maybe a night) for the cancelation, that because I booked through Expedia, they would not do anything to help me and charged me for all three nights, even though I left after the first night. I would not go to this hotel (way way way too far out from Ulm and because they were so rude).
Comment from Hotel Management
4 Oct 2017 by Recetption Team, Hotel Management
Thank you very much for your evaluation and a pity that our meeting was not enough. We are also bound by the cancellation conditions and also we make losses as a hotel.
Ulm is only about 25 kilometers away and there are very good train connections or you can take a taxi. Unfortunately, you had probably lost, in the hotel selection. We are very sorry about that, but we can not simply accept all costs. Nevertheless nice that we welcome you.
by Robert
Trendy modern hotel in centre of old town
Posted 27 Jul 2017 on HotelsIf you like drinking beer, you'll enjoy die Schwannen
Comment from Hotel Management
30 Aug 2017 by Rezeption, Hotel Management
Thank you for your good respond
you beerculturhotel schwanen team
by A verified traveler
Not worth the stay. But easy reachable.
Posted 19 Sep 2016 on HotelsNothing gr8.
Comment from Hotel Management
21 Nov 2016 by General Manager, Hotel Management
We would have liked to know why you were not satisfied with the stay. We have five room categories, which may be suitable for you ...
We would look forward to seeing you again
