Ratings based on 249 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
We’re always a bit anxious when we book somewhere to stay. They look great online, but are often not so great when you get there.
This Best Western was really nice. It was clean and everything was well maintained.
Comment from Hotel Management
30 Oct 2024 by GlenM, Hotel Management
Hello Laura, Thank you for the review and very pleased to see that the stay was a success. We hope to see you on a future trip and please do let us know if there is anything we can do to enhance your stay.
by A verified traveler
Posted 26 Oct 2024
Pillows are WAY to thick, like 3x normal pillows.
Noisy when everyone leaving in am. Doors don’t soft close.
Comment from Hotel Management
30 Oct 2024 by GlenM, Hotel Management
Hello Jeff, Thank you for the review and my apologies for the issues you had. I have added to your profile the notes on softer/thinner pillows as well as due to noise to place your room on a higher floor with less traffic. I hope you try us again and we can deliver on all fronts!
by A verified traveler
Posted 17 Sep 2024
Great stay, I would stay again! The staff was awesome, food at the pub was good, we enjoyed the hot tub and our room was comfortable and clean.
Comment from Hotel Management
17 Sep 2024 by Glen M, Hotel Management
Hello Kristin, Thank you for taking the time to write a review. Great to see the staff made a positive impression and you enjoyed the food, pub and facilities. We look forward to seeing you on your next stop in Edson!
by A verified traveler
Posted 9 Sep 2024
The property was dirty and poorly maintained. Front reception made it feel like I was doing something wrong by booking through Expedia.
Comment from Hotel Management
9 Sep 2024 by Glen M, Hotel Management
Hello Dominic, Sorry to see that your visit was short and below expectations. Also apologies if our staff gave that impression regarding the OTA booking. Obviously, your prerogative to book any way you choose. Always looking for feedback so we can make improvements.
by A verified traveler
Posted 20 Aug 2024
Staff was very friendly.
Quiet and clean
Comment from Hotel Management
20 Aug 2024 by Glen M, Hotel Management
Hello Karen. Thank you for the review. Great to see that you enjoyed the stay and found the staff friendly. We look forward to seeing you on your next visit!
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Glen M, Hotel Management
Hello Darcy, Thank you for reviewing your stay and great to see that it has been a pleasant one. Please reach out if there is any way we can improve your next visit!
by A verified traveler
Posted 5 Aug 2024
The staff were very accommodating. We were allowed to check in early when we arrived in order to freshen up and change before attending a wedding. One of our rooms had a smell of smoke because of its proximity to a outdoor designated smoking area. The staff set up an ionizer to help.
Comment from Hotel Management
5 Aug 2024 by Glen M, Hotel Management
Hello Kim, Thank you for the review. However also apologies the smoke smell from the smoking area. We will ensure that for a future stay you are in a different area as well as trying to stop any smoke from outside getting into the rooms.
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Glen M, Hotel Management
Hello Pablo. Thank you for the top score for your review. Great to see that your stay was a success. We look forward to seeing you the next time your in town!
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Glen M, Hotel Management
Hello Paul, Thank you for taking the time to review your stay. If there is anything we can do better for a future trip then please do reach out and we will do whatever we can to go that extra mile!
by A verified traveler
Posted 7 Jul 2024
The pool area was clean, friendly staff, restaurant attached to the hotel was amazing!!
Comment from Hotel Management
8 Jul 2024 by Glen M, Hotel Management
Hello Michelle. Great to see that you enjoyed your stay and the staff made a good impression. Although biased I believe our restaurant is the best in town! Thank you for the review and we hope to see you next time.
