Ratings based on 176 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cold Lake
Posted 24 Nov 2024
Pool is in another building, had to walk outside in snow to get to it
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Location was convenient for us.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Glena, Hotel Management
Hi Jaycelyn, Thank you so much for the fantastic 5/5 rating! We’re thrilled to hear you had a great experience with us. Your feedback means a lot and motivates our team to continue delivering exceptional service. If you have any specific highlights or suggestions, we’d love to hear them. We hope to welcome you back soon!
by A verified traveler
Posted 22 Oct 2024
Had everything
Comment from Hotel Management
22 Oct 2024 by Glena, Hotel Management
Hi Darlene, Thank you so much for the fantastic 5/5 rating! We’re thrilled to hear you had a great experience with us. Your feedback means a lot and motivates our team to continue delivering exceptional service. If you have any specific highlights or suggestions, we’d love to hear them. We hope to welcome you back soon!
by A verified traveler
Posted 20 Oct 2024
Nice hotel, but definitely needs some upkeep. Sofa & chair looked worn and in need of a shampoo.
Loved the layout of the two bedroom suite.
It states queen beds, but I believe they’re more like a double. (My opinion)
Comment from Hotel Management
22 Oct 2024 by Glena, Hotel Management
Hi Linda, Thank you for your feedback! We're glad you enjoyed the layout of the two-bedroom suite. We appreciate your comments about the sofa and chair; we'll certainly look into those maintenance issues. Regarding the bed sizes, we’ll review that as well to ensure clarity in our descriptions. Your input is valuable to us as we strive to improve our guests' experience
by A verified traveler
Posted 14 Oct 2024
Stayed in a 2 bedroom queen suite since there was five of us, the one bedroom tv wasn’t working. Since we indicated that there was 5 of us at time of booking I would expect that the room would already be equipped with 5 bath towels. Had to go to front desk to get an extra towel. Other than that the room was good, clean and in a very convenient location. The breakfast was decent.
Comment from Hotel Management
15 Oct 2024 by Glena, Hotel Management
Hi Jeff,Thank you for taking the time to share your experience with us. I’m glad to hear that you found the suite clean and enjoyed our convenient location and breakfast.I apologize for the issues you encountered with the TV and the towels. Your feedback is invaluable, and I will be sure to share your comments with our team to ensure we improve in these areas.We appreciate your understanding, and we hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 14 Sep 2024
Great!
Comment from Hotel Management
23 Sep 2024 by Glena, Hotel Management
Hi Dustin,Thank you so much for the fantastic 10/10 rating! We’re thrilled to hear you had a great experience with us. Your feedback means a lot and motivates our team to continue delivering exceptional service.If you have any specific highlights or suggestions, we’d love to hear them. We hope to welcome you back soon!
by A verified traveler
Posted 2 Sep 2024
Great two week stay at townsuites. Room was spacious. Only issue is the parking cause it gets taken up by construction workers and there was a random trailer taking up 2-3 spots unnecessarily.
Comment from Hotel Management
7 Sep 2024 by Glena, Hotel Management
Hi Preet,Thank you for taking the time to share your feedback about your recent two-week stay at TownSuites. We’re thrilled to hear that you enjoyed the spacious room and had a great experience overall.I apologize for the inconvenience you encountered with the parking situation. We understand how important convenient parking is and are currently addressing the issues with construction workers and the trailer to ensure our guests have ample space.Your feedback is invaluable in helping us improve, and we appreciate your patience and understanding. If you have any additional concerns or if there’s anything else we can assist with, please let us know.We look forward to the opportunity to welcome you back.
