Ratings based on 480 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Crack pipe found in uncleaned room with black mold under sink. Didn't stay the night. They didn't give us a full refund.
Comment from Hotel Management
11 Nov 2024 by shella, Hotel Management
We appreciate your feedback regarding the issues you faced during your stay. We conducted a thorough investigation into the reported cracked pipe in front of the TV and the room's cleanliness. Our procedure includes a deep cleaning performed by our housekeepers and a verification check from a staff member to ensure everything meets our cleanliness and quality standards. According to the staff member's report, there was no sign of a cracked pipe in front of the TV stand during the inspection. We will be sure to closely monitor our processes to address any concerns that may arise quickly. Thank you for bringing this matter to our attention.
by A verified traveler
Posted 11 Nov 2024
The bedding had stains, hair within the covers and a few insects within the rooms but other than that the staff where friendly and welcoming and the prices where good and fair
Comment from Hotel Management
11 Nov 2024 by shella, Hotel Management
We appreciate your recent stay with us and sincerely apologize for any inconveniences you may have experienced. Thank you for highlighting the housekeeping issue. We will carefully assess our cleaning procedures to prevent future complaints.
by A verified traveler
Posted 8 Nov 2024
The bed it was orthoped
Comment from Hotel Management
9 Nov 2024 by Shella, Hotel Management
We appreciate your feedback and thank you for choosing to stay with us.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Shella, Hotel Management
Your feedback is important to us, and we appreciate you choosing to stay with us. Thank you!
by A verified traveler from Red Deer County
Posted 25 Oct 2024
Highly unmaintained, not updated at all and very poor cleaning
Comment from Hotel Management
25 Oct 2024 by Shella, Hotel Management
We sincerely apologize for any inconvenience you may have experienced during your stay. Our pricing is fair given our services, and we take pride in maintaining our property despite its age. Your feedback is important to us, and we appreciate you choosing to stay with us. Thank you!
by A verified traveler
Posted 21 Oct 2024
It was not nice. heat in the living room or the kitchenette, heat wouldnt turn off in the bedroom. Cuttains fell off as soon as they were touched. Not in place properly. Blood in the sink. Took ten almost 15 min to get the shower to work properly. Hot wouldnt turn off. Was scolding. Turn hot all thr way off. It remained scolding hot. Took a few min before it would subsided, so didnt have a shower. They wouldnt refund my money because expedia has it. I want the time back that i spent in that gross room. But i cant get that, expedica. Refund my money please and thank you
Comment from Hotel Management
25 Oct 2024 by Shella, Hotel Management
We sincerely apologize for any inconveniences you encountered during your stay. Please know that your comfort is our top priority. Our heating system is centralized, and we will investigate whether the thermostat may be malfunctioning. Recently, we had a plumber assess the heating system in preparation for the winter season to minimize such issues.Also, our maintenance personnel have taken care of the shower concern you raised, and the water temperature appears to be operating within acceptable parameters. Should it be boiling, we would typically receive complaints from other guests; however, feedback has yet to be reported to date. Thank you for your understanding, and we appreciate your feedback as we strive to enhance our guest experience.--
by A verified traveler
Posted 15 Oct 2024
Staff are good
Comment from Hotel Management
25 Oct 2024 by Shella, Hotel Management
Thank you for staying with us. Hope to see you again on your next visit to Edmonton
by A verified traveler
Posted 16 Sep 2024
Great stuff, super friendly! But the location is not great. There are people knocking the pip and screaming at night.
Comment from Hotel Management
16 Sep 2024 by Shella, Hotel Management
We value your feedback and apologize for the inconvenience caused by unusual noise level during your stay. This is not typical of our property as we strive to ensure a peaceful environment for all our guest.
by A verified traveler
Posted 11 Sep 2024
Pictures look nothing like the property
Comment from Hotel Management
16 Sep 2024 by Shella, Hotel Management
Thank you for your stay
by A verified traveler
Posted 6 Sep 2024
I returned to my home and looked at my credit card account to find that the Thriftlodge were trying to charge for another two nights 2 days after I had checked out.
Comment from Hotel Management
16 Sep 2024 by Thriftlodge West Edmonton Guest Services, Hotel Management
We value your feedback and are eager to assist you with any inquiries regarding your credit card charges. Feel free to give us a call.
