Ratings based on 1,471 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Had to wait a very long time with my children when checking in. I’m a single dad. Give us a food voucher because it was close to dinner time. The restaurant up stairs wasn’t open and my youngest child was too young to eat in the bar down stairs. So we tried to use it for room service in the am of next day but I got hung up on three times so we had to leave the hotel( which costs a fortune) starving. I Would never stay there again
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Thank you for the 4/5 rating. We hope you enjoyed your stay with us, and we hope to see you again soon.
by A verified traveler
Posted 29 Nov 2024
Was amazing! Came with my daughter for a concert and some shopping and could not have been more convenient for what we needed!
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide a rating. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are very glad to hear that you and your daughter were able to enjoy some quality time, and that our location was well suited to your plans. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide us with an excellent rating! Hoping that your stay went really well, and we look forward to welcoming you again soon.
by A verified traveler
Posted 29 Nov 2024
Elevators capacity was horrible 1/4 was down for maintenance
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to share your experience with us! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. We extend our apologies for any inconveniences caused by one of the elevators being under maintenance and thank you for your patience as we try our best to navigate circumstances beyond our control. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay, and we look forward to welcoming you back soon.
by A verified traveler from Sylvan Lake
Posted 29 Nov 2024
Hotel is fine, room is ok
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide us with your kind rating. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well, and we look forward to welcoming you again soon.
by A verified traveler
Posted 29 Nov 2024
Excellent
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide us with an excellent rating! We are glad you enjoyed your stay and are looking forward to welcoming you back soon!
by A verified traveler from Regina
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide us with an excellent rating! Hoping that your stay went really well, and we look forward to welcoming you again soon.
by A verified traveler
Posted 28 Nov 2024
Staff great! Hotel wasn't the cleanest but good.
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you for taking the time to leave us with a review. Your opinion is valued greatly as it helps us identify the areas we can improve the guest experience. We will be sure to share your feedback with our housekeeping team, and we apologize for any inconvenience caused by cleanliness issues. We are glad to hear you enjoyed your interactions with our staff, and we hope you enjoyed the other aspects of your stay as well. Thank you for choosing Fantasyland Hotel. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Nov 2024
View from window to outside and convinience of being within the mall!!!
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide us with your kind rating. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We are very glad to hear you enjoyed the location and your view! We will be sure to share your feedback with the rest of our team, and we look forward to welcoming you back soon!
