Ratings based on 798 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Half the hotel was shut down, no restaurant or bar, during a fire alarms I was going to take the stairs but there was no emergency lighting and I was on the 5th floor- first day there I had no hot water to shower, when it snowed the parking lot wasn’t cleared for the entire stay after a foot of snow! The place is poorly maintained and I wouldn’t stay there again or any other one for that matter!
by A verified traveler
Posted 24 Nov 2024
When we checked in, when looking for bedbugs( which we did not find) we noticed long black hair all over in both the beds / the one looked like they cleaned a tub drain. Dust bunny’s on the broken tiles & the closet was full. The front desk cane and took pictures it was so bad. We changed rooms but still felt gross after seeming, definitely didn’t wash the bedding.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by JG, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 19 Nov 2024
Rooms were a bit beaten up in my part of the hotel, but the staff was excellent
Comment from Hotel Management
20 Nov 2024 by JG, Hotel Management
Thank you for your feedback, Gordon! While I'm sorry to hear about the condition of your room, I’m glad the staff made a positive impression. Your comments are greatly appreciated and will be shared with the team to ensure improvements are made. We hope to provide an even better experience for you in the future!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by JG, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
11 Nov 2024 by JG, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
11 Nov 2024 by JG, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler from Cochrane
Posted 27 Oct 2024
Staff was helpful and friendly. Room was average for what you pay for. The facility is older but everything is clean and working order. My room was quiet and comfortable. Wish their restaurant was open during our stay as there aren't many places to eat in walking distance. I would definitely stay there again.
Comment from Hotel Management
11 Nov 2024 by JG, Hotel Management
Hello Dominique,Thank you so much for sharing your thoughtful feedback. We're delighted to hear that you found our team helpful and friendly, and that you had a quiet, comfortable stay with us. It’s also wonderful to know that you appreciated the cleanliness and upkeep of our facility. We truly value your understanding of the building's age.We can’t wait to welcome you back for another stay.Best Regards, Front DeskClarion Hotel & Conference Centre
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
11 Nov 2024 by JG, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
11 Nov 2024 by JG, Hotel Management
Thank you for staying with us. We appreciate your feedback.
