Ratings based on 734 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sherwood Park
Posted 28 Dec 2024
Very disappointed to find the hot tub out of order and has been since the summer. Otherwise was a very good stay!
Comment from Hotel Management
28 Dec 2024 by Kristine Araza - Front Office Manager, Hotel Management
We’re so sorry for the miscommunication about the hot tub. It wasn’t out of order since summer, but only recently, and it was actually fixed today. Apologies you missed it, but we’re glad to hear you still had a good stay. Thank you for your feedback! :)
by A verified traveler
Posted 25 Dec 2024
Had an excellent stay
Comment from Hotel Management
25 Dec 2024 by Kristine Araza - Front Office Manager, Hotel Management
Thank you for the great review. We are thrilled you had an excellent stay with us. See you next time :)
by A verified traveler from moose jaw
Posted 24 Dec 2024
Work stay
Comment from Hotel Management
25 Dec 2024 by Kristine Araza - Front Office Manager, Hotel Management
Hi Chantelle, we are thrilled to be able to serve you for your work trip. We hope you had a good stay. See you next time :)
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Kristine Araza - Front Office Manager, Hotel Management
Thank you for great review Kendall, see you next time :)
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by Ram, Hotel Management
Thank you for choosing to stay with us and for sharing such positive feedback. We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
We love staying here! The hotel and the staff are so welcoming. The complimentary breakfast is OUTSTANDING. We always stay at hotels with breakfast included and by far this is the best hotel that we have ever stayed at regarding breakfast! We come to Edmonton twice a year and we always stay here.
Comment from Hotel Management
13 Nov 2024 by Jannise, Hotel Management
Thank you for your kind words! We're thrilled to hear that you enjoy our breakfast and that our team makes you feel welcome. We look forward to welcoming you back on your next visit to Edmonton! Safe travels!
by A verified traveler
Posted 10 Nov 2024
We loved the continental breakfast. Room was nice but nothing special. Rooms were very dry and hard to sleep because of it.
Comment from Hotel Management
10 Nov 2024 by Kristine Araza - Front Office Manager, Hotel Management
Thank you for sharing your feedback! We’re so glad to hear that you enjoyed our continental breakfast. We also appreciate your comments about the room. We're sorry to hear that the dryness affected your sleep, we understand how important comfort is. We’ll certainly look into ways to improve the air quality in the rooms.We hope to welcome you back for a more comfortable stay in the future!
by A verified traveler from Calgary
Posted 8 Nov 2024
Comfortable and clean room. Television did not work, would have liked to see a discount on my bill for this but did not receive one
Comment from Hotel Management
8 Nov 2024 by Kristine Araza - Front Office Manager , Hotel Management
Hi Astrid, thank you for giving us a great review! I do apologize about the tv. Your reservation was through Expedia and unfortunately we are not able to change the rate. Do you have a Best Western Rewards account? I can give you bonus points that can be used towards your next stay in any BWH hotels. Again I am really sorry about the inconvenience. Have a wonderful day!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Jannise, Hotel Management
Thank you for your rating! We're glad you enjoyed your stay. If there’s anything specific you think we could improve, we’d love to hear your thoughts. We hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Very accommodating and the staff were very nice every time we came in and out of the hotel!
Comment from Hotel Management
4 Nov 2024 by Jannise, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you found our staff accommodating and friendly.Your feedback means a lot to us, and we hope to see you again soon!
