Ratings based on 900 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Excellent location, well appointed rooms, comfortable, and stylish. Helpful, friendly and professional staff. Lovely stay.
by A verified traveler
Posted 9 Jan 2025
Loved the property and the rooms. They should work in the check in.
Not great to have to wait after a long flight
by A verified traveler
Posted 9 Jan 2025
Great hotel in a great location! Some small issues with some staff (concierge pointing us to the exit and not helping when we were noticeably struggling with luggage, concierge telling us he had no idea where we could go hear Scottish music and walking away from us, having to chase down a server to order breakfast each morning, hotel staff telling us we couldn’t ride with them in the elevator even though there was room, front desk locking us out of our room at 11am even though they told us we had late checkout at 2pm ), but when we pointed it out to them they corrected the issues. Other staff including the doorman and housekeeping were exceptional! Recommend they tell guests that they test the fire alarms every Monday between 10-11am. Fortunately housekeeping staff stopped us as we were running out of the hotel because the alarm was going off.
Comment from Hotel Management
9 Jan 2025 by Dylan, Hotel Management
Dear Veronika, Thank you for sharing your detailed feedback and for the 5/5 rating! While we’re delighted you enjoyed the hotel and its location, we’re sorry for the challenges you faced during your stay. Your comments regarding staff interactions and the fire alarm testing are invaluable, and we’re pleased that our team was able to address concerns when raised. We’ll be reviewing this to improve the experience for all guests.We’re glad to hear you appreciated the exceptional service from our doorman and housekeeping team, and we hope to welcome you back in the future for a flawless stay.Warm regards,
by A verified traveler
Posted 6 Jan 2025
The staff is as warm and helpful as imaginable! It’s all about the people and they were great!
Comment from Hotel Management
9 Jan 2025 by Dylan, Hotel Management
Dear Lydia, Thank you for your kind words about our team—it truly means a lot to hear that our staff made a positive impression during your stay! We're so proud of the warm and helpful atmosphere they create for our guests.If there’s anything that would have elevated your experience further, we’d love to hear your thoughts. Your feedback helps us grow and ensure every stay is exceptional.We hope to welcome you back again soon!Warm regards,
by A verified traveler
Posted 6 Jan 2025
Excellent location in old town, the whole staff is professional and friendly. The room and amenities were modern and perfect for us. We love the attention to hospitality at Virgin!
Comment from Hotel Management
8 Jan 2025 by Dylan, Hotel Management
Dear Rebecca, Thank you for your wonderful feedback! We're delighted you enjoyed our excellent location in Old Town and found our staff professional and friendly. It's fantastic to know that the room and amenities were perfect for your stay and that our hospitality made an impression.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay soon!Best regards,
by A verified traveler
Posted 6 Jan 2025
The property was amazing
Amazing location
Swanky vibe
Comment from Hotel Management
8 Jan 2025 by Dylan, Hotel Management
Dear Mandeep, Thank you for your glowing feedback! We’re thrilled to hear you enjoyed our amazing location and the swanky vibe of the property—it means so much to us.We hope to welcome you back for another memorable stay soon! Kind regards,
by A verified traveler
Posted 3 Jan 2025
This hotel was my favorite hotel I’ve ever stayed at. Exactly where you want to stay in Edinburgh with walking distance to everything. The room was large and design so nice. We loved it!
Comment from Hotel Management
3 Jan 2025 by Dylan, Hotel Management
Dear Stacey, Thank you for such an incredible review! We're absolutely delighted to hear Virgin Hotel Edinburgh is your favourite hotel! Being in the heart of Edinburgh with everything within walking distance is something we're proud to offer, and we're thrilled you enjoyed the spacious, thoughtfully designed room. We can’t wait to welcome you back for another memorable stay!Warm regards,
by A verified traveler
Posted 2 Jan 2025
Great location. Nice hotel and friendly staff. Would choose again …
Comment from Hotel Management
3 Jan 2025 by Dylan, Hotel Management
Dear RichardThank you for your wonderful review! I’m so glad to hear that you had a pleasant stay with us and enjoyed our location, service, and facilities. I appreciate your feedback regarding the parking. We do our best to provide the best possible options, and I’ll certainly share this with the team to see how we can improve the experience.We’d love to welcome you again soon!Warm regards,
by A verified traveler
Posted 1 Jan 2025
Loved the location, very quaint. Accessibility was good. Room was pleasant...but struggled to get wifi connection with Three mobile but O2 connection worked. Had a little bit of an issue with food trying to order lactose and gluten free foods was difficult and their options precluded one but not both which made it difficult they sent a rocket salad with rocket and cheese which had lactose. If eating out this wouldn't be an issue. They had a DJ for hogmanay but didn't give it enough Scottish Hogmanay Emphasis only counted fown the last 15 sconds and then straight into ABBA songs....fine if I was in Sweden but I felt it could have had a stronger scottish theme from the DJ and the crowd looked a little "Is that It?"
Comment from Hotel Management
3 Jan 2025 by Dylan, Hotel Management
Dear Andrea, Thank you for your feedback, and I’m glad to hear that you enjoyed our location and room. Apologies for the issues with the Wi-Fi and food options – we strive to accommodate all dietary needs, and I’ll make sure your comments are passed on to our team to improve clarity and choices moving forward. I also regret that the Hogmanay celebration didn’t live up to your expectations. Your feedback is valuable, and I’ll ensure it’s taken into consideration for future events.Should you wish to discuss any concerns further, please don’t hesitate to contact us directly.Warm regards,
by A verified traveler
Posted 1 Jan 2025
Rooms were REALLY small and our room was remote and loud. Staff were lovely but for a 5 star hotel I expect more.
Comment from Hotel Management
3 Jan 2025 by Dylan, Hotel Management
Dear Kathleen, Thank you for your feedback, and I do apologise that your experience didn’t meet your expectations. I regret that the room size and its location didn’t provide the comfort you were looking for. Please note that all room specifications, including sizes, are available on our website and through our travel agent partners, so you can make an informed choice when booking.I truly value your input and should you have any further concerns or wish to discuss your stay, please do feel free to reach out.Warm regards,
