Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Rooms were just ok
by A verified traveler
Posted 13 Sep 2024
Practically perfect, what I would expect from Sheraton and a bit more. Particular praise to the wonderful staff.
by A verified traveler
Posted 8 Sep 2024
The only thing that was disappointing was that the breakfast menu was hanging on the door. I didn’t see it until I was leaving for the day. I was really looking forward to it, too. Tell the staff to put it on the desk with the dinner menu!
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 17 Aug 2024
There is nothing hugely wrong with this hotel, it’s comfortable, clean and the staff (esp the concierge/porter) were great. The pool and spa are OK too. It’s just not quite the standard of furnishings/facilities and surroundings I would expect of a 5 star hotel costing £400 a night. I appreciate it is Edinburgh and August and prices are spectacularly hiked up but it just doesn’t compare to similarly priced hotels overseas.
Comment from Hotel Management
18 Aug 2024 by thomas, Hotel Management
Dear Ms Gillian,Thank you for your review. I am really glad to hear of the points you enjoyed about your stay,especially about our concierge team, but I am disappointed we did not surpass the expectations you had of our hotel. We will take your feedback on board, and hopefully these points will not put you off returning. Best Wishes, Thomas
by A verified traveler
Posted 5 Aug 2024
Beautiful facility, nice staff and good service.
by A verified traveler
Posted 1 Aug 2024
The moodiness of the laws in the administration.
Comment from Hotel Management
1 Aug 2024 by Thomas, Hotel Management
Dear Mr Abdulraouf,Thank you for your review. I am sorry to hear you have had a disappointing stay with us. Please do get in touch with me directly to discuss the individual points of your low scores, or if you plan to come back in the future. Best Wishes, Thomas
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 19 Jul 2024
by A verified traveler from Mount Pleasant
Posted 18 Jul 2024
A far better than average Sheraton , reaching a new standard far the brand
