Ratings based on 256 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
The staff was fantastic!! The breakfast was ok. The bed was really terrible, the carpet was stained and the lamp didn't work. Overall for the price it was just ok.
Comment from Hotel Management
29 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and the value we offer. We apologize for the inconvenience you faced with regards to the bed, carpet, and lamp. Rest assured, we have taken note of your concerns and will work towards rectifying them.
Please feel free to reach out to us at guestsupport.na@oyorooms.com if you need any further assistance.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Sep 2024
This guest house is in a good location for visiting the hospital, but it is in need of a revamp the stair carpet is in need of replacing it is totally worn out the electric socket in my room was broken and i did not chance using it. You had to put the kettle on the floor as the flex was too short. And in the 2 days i was there I never saw a member of staff, I had to phone the hotels number to ask someone a question. For the price of this guest house per night it was disappointing
by A verified traveler
Posted 24 Sep 2024
Where trying to get into the building was stressful due to a lack of connection to Expedia systems, once we were in the lady was helpful n attentive.
The room was all we needed and was clean n tidy. It could do with a make over.
Otherwise a great place to stay n close to the bus which was easy to use.
by A verified traveler
Posted 6 Sep 2024
We loved the fact you can grab a bus to take you into the city, so close. The wonderful lady in the morning got to know us and confirmed our coffee and toast order. She knew us and was so warm and friendly . This place is perfect to sleep, grab your breakfast before you head out for the day to explore Edinburgh. When you are on vacation it hits the spot and I would come back again in a heart beat and stay with you all.
Comment from Hotel Management
7 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind words and for choosing OYO Rooms for your stay in Edinburgh. We are delighted to hear that you enjoyed our convenient location and the warm hospitality provided by our staff, especially in the morning. It's great to know that our breakfast service added to your overall experience.
We truly appreciate your recommendation and we would be more than happy to welcome you back again whenever you decide to visit Edinburgh. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 6 Sep 2024
This place is filthy. The room smelled like sour milk, dirty carpeting, dirty bathroom. You will have a better bang for your buck at a hostel. This place is not convenient - zero pubs, restaurants, stores around.
Comment from Hotel Management
7 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. Our team is always working towards maintaining cleanliness and providing a pleasant stay for our guests. We understand your disappointment and we would like an opportunity to make it right. Please contact us at guestsupport.na@oyorooms.com, and we'll do our best to assist you further.
Team OYO
by A verified traveler
Posted 25 Aug 2024
This was the worst place we stayed in all of the UK while we traveled for 2 weeks. The advertisement makes it sound like it's the guest house of Craigmiller Castle... it is NOT. The blinds didn't close so a street light poured in all night long directly outside the window- we had to use bath towels to block some of the light which was unsuccessful. The shower was disgusting- none of us would even use it. I stepped on broken glass left in a bathroom (clearly the bath wasn't cleaned well) and no one would respond to my contact about the issue. There was no one on staff when we checked in and could only communicate via a Ring doorbell. The breakfast cereal offered was clumped and old. The price I paid was for what I thought was part of a castle- do NOT waste your money!!
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
We are sorry to disappoint you, Jorie! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa
by A verified traveler
Posted 24 Aug 2024
This was the worst b and b I've ever stayed in. The outside was reflected on the inside, the stair carpet was dirty with holes even to the point of wood showing from behind it. The room (6)carpet was filthy too with stains all over, I have photos to prove it. The TV didn't work the bedside lamps were old and worn and thread bare, there was scuffs around the wall paper and the skirting boards needed a good paint. The bathroom if that's what you can call it was so small and just very grubby looking. We were meant to stay 2 nights but just left after breakfast which was extremely poor even for a continental style.. Pre packed shop bought waffles and croissants, what I believed to have been hard boiled eggs and baby bell cheese out but not refrigerated with yogurts also out and tinned fruit uncovered....pot of tea with 1 tea bag between 2 people.. Very poor!
Comment from Hotel Management
16 Sep 2024 by Lisa, Hotel Management
Something like this should not have happened, Jim! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa
by A verified traveler
Posted 23 Aug 2024
Overall the room was ok, but there was a definite bad smell. Not sure what it was. Easy check-in and friendly staff.
Comment from Hotel Management
16 Sep 2024 by Lisa , Hotel Management
Hey Penny, Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Arden guest house Edinburgh.
Posted 13 Aug 2024 on HotelsWhen we walked in and seen all the carpet stained and loose, we thought what will the room be like. It was marginally better. Very dated and needs a lot of work. Breakfast was nice.
Comment from Hotel Management
8 Oct 2024 by Lisa, Hotel Management
Sorry for the unpleasant experience you had with us, Tim! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
by A verified traveler
Posted 10 Aug 2024
I don’t normally leave negative reviews however I wouldn’t want others to have the same experience as us. If I could rate this place 0 stars I would. We arrived and upon entering the room could immediately tell that we wouldn’t be able to stay. Dirt covering the room, broken furniture, and stains covering cushions, walls but worst of all, the bed. Pillows and bed spread were torn and there was an unknown liquid splattered across the wall behind the bed. We attempted to go and find the lady who had checked us in to discuss and find a solution but she had disappeared so we were left with no choice but to leave and find another accommodation. Seriously disgusting and disturbing, I have to believe that the 5 star reviews are made up. Booked through Expedia who should be appalled to advertise such a terrible place leaving customers out of pocket with no ability to gain a refund for a place we were unable to stay.
Comment from Hotel Management
16 Sep 2024 by Noah, Hotel Management
Hi, Silvia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
