Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Staff was very helpful and friendly.
Comment from Hotel Management
23 Nov 2024 by Cameron - General Manager , Hotel Management
Thank you for your positive review, Margie! We're thrilled to hear that our staff made a positive impression with their helpfulness and friendliness. Your feedback means a lot to us, and we hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 11 Nov 2024
We were very disappointed with parking. We stayed during a rugby match day, and the hotel had no parking available. We had to park half a mile away.
We’ve stayed near Murrayfield during game days a few times and have never had a problem with parking.
Hotel staff were ok. When we arrived we were just told to go wait at the back of the queue? People were waiting to get in to the restaurant area, which was just chaos.
Comment from Hotel Management
14 Nov 2024 by Cameron Baxter, General Manager, Hotel Management
Hello Shannon,Thank you for sharing your experience with us, and we’re truly sorry to hear about the parking issues you encountered during your stay. We understand how frustrating it can be, especially on a busy match day. We strive to provide a seamless experience for our guests, and we apologize that our communication regarding parking and the waiting situation in the restaurant did not meet your expectations. Your feedback is invaluable to us, and we will certainly address these concerns with our team to improve for future guests. We hope you’ll consider staying with us again, giving us the opportunity to provide a better experience.Kind regards,Cameron - General Manager
by A verified traveler from Abilene
Posted 4 Nov 2024
Super friendly staff, gave us an upgrade without us knowing-super nice surprise! Beautiful place, beautiful rooms, with wonderful amenities, not far from the city center on a quick bus ride & breakfast was delicious!
Comment from Hotel Management
5 Nov 2024 by Cameron Baxter, General Manager, Hotel Management
Hello Suzanne,Thanks for the kind words about our beautiful hotel, we hope to welcome you back soon.Kind regards,Cameron - General Manager
by A verified traveler
Posted 2 Nov 2024
Kate was wonderful. I’m from th US so don’t really know my way around.
She helped me so much with finding places to go. She is so good at what she does and really makes you feel at home.
Even the servers in the restaurant weee quite friendly. Great experience overall.
Comment from Hotel Management
4 Nov 2024 by Cameron - General manager , Hotel Management
Hello Stephanie,Thank you so much for your kind words! We're thrilled to hear that Kate made such a positive impact on your stay and helped you feel more at home during your time with us. We pride ourselves on providing excellent service, and it’s wonderful to know that both Kate and our restaurant team contributed to your great experience. We hope you enjoyed exploring the area, and we would love to welcome you back on your next visit! Safe travels!
by A verified traveler
Posted 1 Nov 2024
Excellent location. Friendly staff.
Comment from Hotel Management
4 Nov 2024 by Cameron - General manager , Hotel Management
Thanks for the great review!
by A verified traveler
Posted 23 Oct 2024
The place was amazing! Beds were comfy and the room was beautiful.
Comment from Hotel Management
24 Oct 2024 by Cameron Baxter, General Manager, Hotel Management
Thanks for the great review!
by A verified traveler
Posted 21 Oct 2024
An absolutely incredible stay. The place is warm, elegant, and boutique. They have a complimentary upgrade, and the suite was luxurious and beautiful. They also accommodated several special requests in terms of luggage storage. The location is right on the main road coming from the airport and into town, and it’s an easy quick ride to all the sites. Highly recommend Murrayfield to get out of the congestion of town, but be highly convenient to what you need.
Comment from Hotel Management
24 Oct 2024 by Cameron Baxter, General Manager, Hotel Management
Hello Helen,Thanks for the kind words, I will be sure to pass this feedback onto the team.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Cameron Baxter, General Manager , Hotel Management
Thanks for the great review!
by A verified traveler
Posted 6 Sep 2024
The place was amazing resturant wonderful , and baby foxes playing in the garden every morning.
Comment from Hotel Management
9 Sep 2024 by Cameron Baxter, General Manager , Hotel Management
Hello Karen,Thank you for sharing your delightful experience! We're thrilled to hear that you found our place amazing and enjoyed the wonderful restaurant. The sight of baby foxes playing in the garden sounds absolutely charming! We’re glad you had such a memorable stay and hope to welcome you back soon for more wonderful experiences!
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Cameron Baxter, General Manager , Hotel Management
Thanks for the great review!
