Ratings based on 1,513 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Very attentive staff, perfect location and facilities. Stayed over New year's
by A verified traveler
Posted 10 Jan 2025
Leonardo Hotel chain’s is pretty good but at this one we had some issues : We report that TV does not work and nothing, no enough towels , no enough mugs , no enough cofee , i mean they not refilling the cofee and so others…
by A verified traveler
Posted 3 Jan 2025
It was amazing property with all required amenities
Comment from Hotel Management
5 Jan 2025 by jack, Hotel Management
Dear Omkar, Thank you for taking the time to leave us a review on your stay with us. I am extremely glad that you have enjoyed your time here in Edinburgh. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 2 Jan 2025
The hotel, for as new and great as it wanted to appear, was beat up and tired. The halls were noisy and loud guests in one room were loud for all the other rooms.
Comment from Hotel Management
3 Jan 2025 by jack, Hotel Management
Dear Garrett, Thank you for taking the time to leave us a review on your stay with us. I am upset to hear that you have not enjoyed your time here in Edinburgh with us as much as we wish you had. If you decide to let us have another chance to regain your trust we would love to provide the amazing hospitality to you that most of our returning guests love. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by jack, Hotel Management
Dear Robert, Thank you for taking the time to leave us a review on your stay with us. I am extremely glad that you have enjoyed your time here in Edinburgh. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 30 Dec 2024
The location of the hotel is not bad, close to the Haymarket train station, the hotel is very crowded, the rooms are clean, but the general area does not look very clean, the restaurant is dirty, the employees are not friendly, the finished meals are not returned, the reception is good, it is not a hotel for its price.
Comment from Hotel Management
31 Dec 2024 by jack, Hotel Management
Dear Halil, Thank you for taking the time to leave us a review on your stay with us. I am upset to hear that you have not enjoyed your time here in Edinburgh with us as much as we wish you had. If you decide to let us have another chance to regain your trust we would love to provide the amazing hospitality to you that most of our returning guests love. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 30 Dec 2024
Firstly, still waiting for a response from Expedia. Booked a room for myself, my wife and 8 year old daughter. Hotel claimed I'd booked a double room and was left waiting for help from Expedia as the hotel were full. Hotel sorted it and waiting for Expedia response.
Room still hadn't been serviced at 4pm. Window not soundproof yet tiny.. However, roo. Was decent size and clean, shame about the water pressure.
Comment from Hotel Management
31 Dec 2024 by jack, Hotel Management
Dear Paul, Thank you for taking the time to leave us a review on your stay with us. I am extremely glad that you have enjoyed your time here in Edinburgh. We hope to welcome you back sometime soon. I do however offer my apologies for the slight issues you have faced in your time with us.Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 29 Dec 2024
The property is a little run down now and lacks cleanliness across all areas. In terms of the room, the bathroom hadn’t been cleaned properly and bedding and towels were marked.
The first morning I found dried food on my plate and a coffee mug that had a stain around the rim from whoever last drank from it. We had to check everything we used for cleanliness first which is poor.
Food was very average.
On a positive note the hotel staff were very polite throughout.
For my first experience of this hotel chain, I would not,recommend or stay there again.
Comment from Hotel Management
31 Dec 2024 by jack, Hotel Management
Dear Martin, Thank you for taking the time to leave us a review on your stay with us. I am upset to hear that you have not enjoyed your time here in Edinburgh with us as much as we wish you had. If you decide to let us have another chance to regain your trust we would love to provide the amazing hospitality to you that most of our returning guests love. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 29 Dec 2024
Convenient for a quick trip to Edinburgh
Comment from Hotel Management
29 Dec 2024 by jack, Hotel Management
Dear Yousaf, Thank you for taking the time to leave us a review on your stay with us. I am extremely glad that you have enjoyed your time here in Edinburgh. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
by A verified traveler
Posted 28 Dec 2024
Great location, good price, good parking, close to city centre. Very clean.
Comment from Hotel Management
29 Dec 2024 by jack, Hotel Management
Dear Vasilis, Thank you for taking the time to leave us a review on your stay with us. I am extremely glad that you have enjoyed your time here in Edinburgh. We hope to welcome you back sometime soon. Kind Regards, Jack. Guest Services.
