Ratings based on 1,866 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
It has a small stove, microwave, fridge, and washing machine
Comment from Hotel Management
20 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for your great review! We're glad to hear you found the apartment well-equipped with the stove, microwave, fridge, and washing machine. We hope to welcome you back for another stay soon!
by A verified traveler
Posted 12 Nov 2024
The property is conveniently located one street back from the Royal Mile. It is one of the only apartments in Edinburgh with parking and a lift, which is handy if travelling with families. However, the wifi did not work the whole time (which was a common complaint on other reviews) and the floor was soooo noisy (squeaky - poorly laid) you couldn't walk around without waking up everyone in the flat
Comment from Hotel Management
20 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for your review! We're glad to hear you enjoyed the convenient location and the amenities like the parking and lift, which are certainly helpful for families. We sincerely apologize for the issues you faced with the Wi-Fi and the noisy floor. These are important concerns, and we will work to address them to improve the experience for future guests. We appreciate you bringing this to our attention and hope to welcome you back soon for a more comfortable stay.
by A verified traveler
Posted 7 Nov 2024
This place was great for what we wanted as it had more room than many hotels rooms and was like an apartment with kitchen, dishwasher and washing machine. Downsides was hotwater was tempid at best and the lift was a spaceship without a rocket.
Comment from Hotel Management
11 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for sharing your experience! We're pleased to know that the apartment-style setup and added space worked well for you, and that the kitchen amenities were useful during your stay. We apologize for the lukewarm water and the slow lift—these are issues we’re actively working to improve. Your feedback is invaluable, and we hope to make your next visit even better!
by A verified traveler
Posted 21 Oct 2024
There was nothing about this property I would recommend - we had booked for 3 nights and left after 1!
Comment from Hotel Management
11 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
We're truly sorry to hear that your experience fell so far short of expectations. It’s always our goal to provide a comfortable and welcoming environment for every guest, and it's disappointing to learn that we missed the mark in your case. If you have any specific feedback on the issues that led you to cut your stay short, please let us know. This helps us improve our services and address any concerns promptly. Thank you for sharing your experience.
by A verified traveler
Posted 13 Oct 2024
Wonderful stay! Close to eating area and just off the Royal Mile. Kitchen was filled with all the utensils you would need.
Comment from Hotel Management
20 Oct 2024 by Holyrood ApartHOTEL Team, Hotel Management
Thank you very much for your comments. We are so glad that you enjoyed your stay with us and hope that we will have the pleasure of accommodating you on your next visit to Edinburgh. Kindest Regards, Holyrood ApartHOTEL Team
by A verified traveler
Posted 28 Sep 2024
Tucked off a "close" in the back of Canongate Street, it is in a great quiet location, near many interesting sites and restaurants. The room was large and comfortable. We made good use of the kitchen.
Comment from Hotel Management
6 Oct 2024 by Holyrood ApartHOTEL Team, Hotel Management
Thank you so much for your comments, we are so glad that you enjoyed your stay with us. We hope that we will have the pleasure of accommodating you on your next stay to Edinburgh. Kind Regards, Holyrood ApartHOTEL Team
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Holyrood ApartHOTEL Team, Hotel Management
Thank you very much, we hope that you will stay with us on your next visit to Edinburgh. Kind Regards, Holyrood ApartHOTEL Team
by A verified traveler
Posted 27 Aug 2024
Good property to stay at if you need a kitchen and laundry facilities. Located on the Royal Mile so convenient to sites. Property was very clean and everything in good repair. Staff was very nice and helpful.
I wish there had been a place for us to put our suitcases. Room did not come with even a foldable suitcase rack. Foldable suitcase racks or a small bench at the foot of the beds to host an open suitcase would have been very helpful. There was a wardrobe, but only a few hangers and I ended up using all of those and most of the shelves in the wardrobe for a 10-day stay since I did not want to keep re-opening my suitcase and digging into it. My husband ended up using the tiny desk space for all his things.
We also did not have a safe to put our passports in, and the hotel doesn't have one available at the office.
There was also no place to put soap, shampoo, etc. in the shower. We had to put that stuff on the rim of the shower on the floor. A small shelf in the shower would have been really helpful, as well as someplace to put extra towels in the bathroom. There was a small countertop above the toilet, but most of the room on that was taken up with toilet paper rolls, Kleenex box, a jar with makeup puffs and complimentary toiletries. No room for clean towels where they were most needed.
The space didn't need to be larger, just more thoughtfully designed. Still, we were quite comfortable and would recommend this property to others.
Comment from Hotel Management
28 Aug 2024 by Marketing, The Edinburgh Collection., Hotel Management
Dear Nancy,Thank you for your detailed feedback. We’re pleased to hear that you found the property clean, well-maintained, and conveniently located on the Royal Mile, as well as that our staff were helpful.We appreciate your suggestions regarding the suitcase storage, shower amenities, and safe. These are valuable insights for us. We’re currently reviewing our room layouts and amenities to better accommodate guests’ needs, and your feedback will certainly be considered in these updates.Thank you for recommending our property despite these issues. We hope to have the opportunity to welcome you again and provide an even better experience.
by A verified traveler
Posted 26 Aug 2024
Good location. I went to Edinburgh for the fringe festival and this property was in walking distance to all of the venues. They also provided a lot of items for breakfast which was a nice surprise.
Comment from Hotel Management
28 Aug 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for your feedback! We're delighted to hear that our location was convenient for your visit to the Fringe Festival and that you enjoyed the breakfast offerings. We hope you had a fantastic time at the festival and look forward to welcoming you back in the future!
by A verified traveler from Syracuse
Posted 25 Aug 2024
Great place on the royal mile near everything very walkable !
Comment from Hotel Management
25 Aug 2024 by Holyrood ApartHOTEL Team, Hotel Management
Thanks so much, we are so glad that you enjoyed your stay with us. We do hope that you will stay with us on your next visit to Edinburgh. Kind Regards, Holyrood ApartHOTEL Team
