Ratings based on 966 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great hotel, stayed here before so I knew it would be good. Great breakfast options, and staff were very friendly and helpful!!
by A verified traveler
Posted 19 Nov 2024
Great location!
by A verified traveler
Posted 6 Nov 2024
We visited the Edinburgh Playhouse and stayed at the hotel which was so convenient being just across the road from the Playhouse
Comment from Hotel Management
7 Nov 2024 by yk, Hotel Management
Dear James, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. I am happy to hear that our amazing location has been an asset for you. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager
by A verified traveler
Posted 29 Oct 2024
All staff are friendly. The lobby serves as a small bar at night. Cheap drinks are serve here. Breakfast wasn't bad. It's a continental breakfast so it's a great way to start your day.
They also has the best location as the tram immediately stops in front of the hotel.We will definitely stay again!
Comment from Hotel Management
29 Oct 2024 by yk, Hotel Management
Dear Ethel, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager
by A verified traveler
Posted 25 Oct 2024
Very handy to tram stop for airport literally in front of hotel.
Very centralised to Edinburgh new and old town. St James quarter just across the road. Couldn't have been better. Great selection for Breakfast. Rooms comfortable and clean. And coffee and tea ln the reception bar area, when ever you fancied one included in the price of your stay. On the hole very enjoyable few days in Edinburgh thank you 😊 very much guys.
Comment from Hotel Management
26 Oct 2024 by AR, Hotel Management
Dear David, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Adam RochowiakSenior Guest Service Manager
by A verified traveler
Posted 21 Oct 2024
Breakfast was amazing
Comment from Hotel Management
22 Oct 2024 by yk, Hotel Management
Dear Janice, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager
by A verified traveler
Posted 18 Oct 2024
Polite staff,hotel in ideal area for restaurants, shopping and theatre. Buses and trams are nearby too. Room a little small and no fan in the bathroom.
Comment from Hotel Management
18 Oct 2024 by AA, Hotel Management
Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Arianna AmorosiGuest Service Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by yk, Hotel Management
Dear Karin, Thank you for choosing the Holiday Inn Express - Edinburgh City Centre and for taking the time to provide feedback about your experience at our hotel.I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will most certainly pass your comments onto our Housekeeping manager, so that we can make sure this does not happen ever again.Would you care to elaborate as to what the issue with your stay was?I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager
by A verified traveler
Posted 13 Oct 2024
Excellent location, tram stop from airport. Staff really friendly and helpful. One small gripe only sachets of decaf coffee so no option for latte etc. And no decaf tea. Some roo.s on lower ground floor next to car park, a bit cold
Comment from Hotel Management
13 Oct 2024 by AN, Hotel Management
Dear Shelagh, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We do indeed have decaf tea on display in the coffee stand by reception. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us. Kind regards, Anathalie Nicolas Guest Service Manager
by A verified traveler from Arlington
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by yk, Hotel Management
Dear Tessa, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager"
