Ratings based on 406 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Mrs B chan, Hotel Management
Hi Garth,Thank you for your feedback.We are glad you have allocated 1 credit point for keeping your room intact to avoid the legal force,Your party of 3 arrived at 1000hrs 08/11/24 and was given the main entrance key. Your promised to return between 1500 -1600hrs to exchange for your room key. But you chose to phone at 1800hrs to assure you still remembered needing to pickup your room keys. Adding that it would be soon. We waited until 0100hrs to hand you the key but decided to leave it at the main reception desk with instruction.You were angry on both morning because you missed breakfast for being late. You arrived at 1030hrs while the breakfast room closed at 0930hrs which were well notified verbally and clearly display in your room and on corridor desk. At first I just thought this could be the language and cultural barriers. Your languages are foul with threat of blackmails. Despite your South Africa rugby teams have achieved highly, you have brought to them shame and disappointment . Honestly this was the first time I had to deal with rugby supporters who didn't behave well as expected. We would like to think we are all in the same civilise world. We wish you all the best in every sense.
by A verified traveler
Posted 4 Nov 2024
Great hotel. The lady who met us was very nice. Excellent breakfast.
Comment from Hotel Management
8 Nov 2024 by Mrs B chan, Hotel Management
Hi Annette,Thank you for your kind feedback. Looking forward to welcoming you back.
by A verified traveler
Posted 29 Oct 2024
Good area and nice interior design, yet member of stuff was quite rude
Comment from Hotel Management
30 Oct 2024 by Mrs Boon Chan, Hotel Management
Hi Semen,Thank you for your feedback. We never intended to be rude to our guest. We wished we have the chance to discuss the issues while you were here. We found the conversations to you were no difference to other guests. Since you are the oldest/ leader and treasurer of your group, you got all the questions required at registration. Especially all of you are teenagers. Our priorities for safety and fire regulations to consider.Hope these explained the misunderstanding.
by A verified traveler
Posted 19 Oct 2024
The room was spacious and clean, the Wi-Fi and service in the property were great, the beds were very comfortable and the bathroom was up-to-date and clean.
I mistakenly locked my key inside my luggage and I called the owner at 10 PM and she came to my rescue. Not only did she help me open my lock, she provided me with a brand-new lock and two sets of keys to take with me back.
The hospitality was unparalleled. The breakfast was great and everyone who worked there along with the owners was courteous, kind, and wonderful. 11/10, will definitely come here again in my next stay in Scotland!
Comment from Hotel Management
19 Oct 2024 by Mrs B chan, Hotel Management
Hi Aimeelyn,Thank you for your kind feedback. It was a pleasure in helping to solve your suitcase locking issue. We always try our very best to help when we can. Looking forward to welcoming you back.
by A verified traveler
Posted 11 Oct 2024
Very efficient and accommodating hostess. Comfortable room in a cozy style row house… pretty neighborhood and felt safe. Very convenient to public transportation.
Comment from Hotel Management
13 Oct 2024 by Mrs Boon Chan, Hotel Management
Hi Laurel,Thank you for your kind feedback. It is to learn you have a comfortable stay. Looking forward to welcoming you back.
by A verified traveler
Posted 22 Sep 2024
Room is spacious and clean. Host is very friendly and helpful.Breakfast is included. I slept very well. No complaint. The property is very close to the Haymarket train station. So the location is very convenient if you arrive and leave Edinburgh by train.
Comment from Hotel Management
22 Sep 2024 by Mrs B chan, Hotel Management
Hi Mao,Thank you for your kind feedback. It has been a pleasure having you here. Looking forward to welcoming you back.
by A verified traveler
Posted 18 Sep 2024
Grosvenor Gardens Hotel is a true 'gem' in the area, walkable from the city center in a super quiet area with comfortable, well-equipped/clean rooms and a super service from the team. Mrs Chan and her staff have been very accomodating, super service-oriented and pleasant. Breakfast service was very nice! I would highly recommend staying here if you are looking for a good, affordable hotel while visiting Edinburgh.
by A verified traveler
Posted 8 Sep 2024
Friendly staff. Rooms were clean. Easy walk to sites and dining options.
Comment from Hotel Management
8 Sep 2024 by Mrs B Chan, Hotel Management
Hi Gary,Thank you for your kind reviews.Looking forward to welcoming you back.
by A verified traveler
Posted 3 Sep 2024
This is rated a four star hotel. It simply isn’t. More like crashing at your friend’s undesirable house. WiFi is not usable. My TV didn’t work. Breakfast is included but they literally give you one egg. Stay somewhere else
Comment from Hotel Management
4 Sep 2024 by Mrs B Chan , Hotel Management
Hi David,Thank you for your invaluable feedback.Actually our establishment is 4 stars guesthouse.You were very lucky to have given a double bed room instead of single bed room which you booked and paid for.In UK , all electrical equipments need to be switch on besides plug on for them to work. UK safety standard.You had full breakfast including 1egg every morning. But you could have requested more eggs to your satisfaction. As for the WIFI, unfortunately we wasn't aware of it. Most likely using the wrong p/w for the different access point.We wish you all the best.
by A verified traveler
Posted 25 Aug 2024 on Hotels
We thoroughly enjoyed our 3 night stay at this quaint Georgian Style guest house. The neighborhood was very safe and quiet just 1 block from the Tram and bus lines. Our guest room with 2 queen beds had everything we needed and was close to tbe dining room. We all enjoyed the full English Breakfast served daily. Wifi worked ok !
Comment from Hotel Management
25 Aug 2024 by Mrs Boon Chan, Hotel Management
Hi JohnThank you for your kind feedback. We are glad you have enjoyed your stay. Looking forward to welcoming you back.
