Ratings based on 69 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Great location
Comment from Hotel Management
14 Sep 2024 by hotel management, Hotel Management
Dear [Guest’s Name],Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team and serve as a great motivation to continue delivering exceptional service.We are delighted that you enjoyed your stay and appreciated our Location. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best regards,Wassim Slama
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by hotel management, Hotel Management
Dear anonymous,Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team and serve as a great motivation to continue delivering exceptional service.We are delighted that you enjoyed your stay and appreciated your stay with us. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Best regards,
by A verified traveler
Posted 23 Aug 2024
Lovely hotel but the bath is dangerous no anti-slip inside so when you climb into it to use the shower with no grab rails you risk slipping while in it and when you climb out the risk of slip is even greater.
Comment from Hotel Management
24 Aug 2024 by hotel management, Hotel Management
Dear Tina,Thank you for your valuable feedback and for choosing to stay with us. We are pleased to hear that you found our hotel lovely.We sincerely apologize for the safety concerns you experienced with the bath. Your comments regarding the lack of anti-slip features and grab rails are very important to us. Please rest assured that we take guest safety seriously and will address these issues promptly to prevent any future incidents.We appreciate your input and hope to have the opportunity to welcome you back, providing you with a safer and more comfortable experience.Best regards,Wassim Slama
by A verified traveler
Posted 13 Aug 2024 on Hotels
I enjoyed my stay at Four Points Sheraton in Haymarket. Ideal for a short stay in Edinburgh. Close to Haymarket station. Comfortable room, great breakfast, and pleasant and helpful staff. Will certainly consider staying here again.
Comment from Hotel Management
13 Aug 2024 by Billie-Anne, Hotel Management
Dear Neil, Thank you so much for sharing your positive feedback about your recent stay at Four Points Sheraton Edinburgh. We’re thrilled to hear that you enjoyed your time with us and found our location convenient, especially being close to Haymarket station. It’s wonderful to know that you were comfortable in your room and enjoyed our breakfast offerings.Our team takes great pride in providing pleasant and helpful service, and we’re glad this was reflected in your experience. We would be delighted to welcome you back on your next visit to Edinburgh. Thank you for considering staying with us again!Kind Regards,Billie-AnneFront Office Supervisor
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Billie-Anne, Hotel Management
Dear Karen,Thank you so much for your wonderful feedback and for giving us a high score of 8 out of 10! We are thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and your kind words are a great encouragement to our team. We are delighted that we could provide you with a memorable and enjoyable stay.We look forward to welcoming you back soon and providing you with another excellent experience!Kind RegardsBillie-Anne
by A verified traveler
Posted 5 Aug 2024 on Hotels
Rooms are small.
Comment from Hotel Management
5 Aug 2024 by Four Points Reception, Hotel Management
Dear William, Thank you for your feedback. I understand that room size can be an important factor for a comfortable stay. While our rooms may not be as spacious as you had hoped, we strive to make them as comfortable and well-equipped as possible.I appreciate your input and will consider it as we continue to improve our guest experience. I hope to have the opportunity to welcome you back and provide you with a stay that meets your expectations.Best regards,
by A verified traveler
Posted 4 Aug 2024
I travel for work, and this was the worst hotel ive been to for getting sleep. The walls are thin, the doors dont reach the floor, and because there is no A/C, leaving the windows (which face a main road) open is necessary. Together, this made for an extremely noisy experience throughout the night, even with earplugs. In fairness, the location was very convenient being next to bus, train, and tram lines. The staff was professional, and the room was reasonably clean. However, the issues mentioned above overcame the good things about the hotel. It is surprising that Marriott would put their brand name on this hotel.
Comment from Hotel Management
5 Aug 2024 by Four Points Reception, Hotel Management
Dear Tyler,Thank you for sharing your detailed feedback with us. I am truly sorry to hear about the difficulties you experienced during your stay, particularly with the noise levels and the room conditions. Ensuring our guests have a restful and comfortable stay is a top priority, and I regret that we fell short in this instance.I appreciate your positive comments about our convenient location, professional staff, and the cleanliness of the room. However, I understand that the noise issues significantly impacted your stay, and I am actively looking into ways to address these concerns. Your feedback is invaluable in helping us improve our facilities and services.I hope you might consider giving us another chance in the future to provide you with a more enjoyable experience. Thank you once again for your honest review.Best regards,
by A verified traveler
Posted 24 Jul 2024
Nice dining and patio area. Staff were super friendly.
Comment from Hotel Management
24 Jul 2024 by Reception team, Hotel Management
Dear Margaret, Thank you for your kind words. We are thrilled to hear that you enjoyed our dining and patio areas and found our staff to be exceptionally friendly. Your positive feedback is greatly appreciated.Best regards,
by A verified traveler
Posted 17 Jul 2024 on Hotels
Terrible sleep. Mattress was hard like stone and the toilet seat had yellow stains. What more can I say? The price was very expensive for what we got. Definitely not staying there again
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Comment from Hotel Management
17 Jul 2024 by Front Office Manager , Hotel Management
Dear Anonymous, Thank you for your feedback. I sincerely apologize for the discomfort and inconvenience you experienced during your stay. I am very sorry to hear about the issues with the mattress and the condition of the toilet seat. This falls far below our standards, and we deeply regret that your experience was unsatisfactory.I understand your frustration, you might had on yyour visit. Please contact us directly so we can gather more information and address your concerns promptly.Your feedback is invaluable as we strive to improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.Best regards,Janos
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Billie-Anne, Hotel Management
Dear John,Thank you so much for your wonderful feedback and for giving us a high score of 8 out of 10! We are thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and your kind words are a great encouragement to our team. We are delighted that we could provide you with a memorable and enjoyable stay.We look forward to welcoming you back soon and providing you with another excellent experience!Kind Regards
