Arden Country House Reviews

Thank you so much for the amazing score. Delighted that you enjoyed your stay and that we were able offer the early arrival. The wedding sounded wonderful Thank you for choosing to stay at Arden and when you are next in the area, we would love to welcome you back Kindest regards Beth

Thank you so much for taking the time to review you stay and I am glad that we could accommodate your early arrival . With prior notice we try our best. Many thanks for choosing to stay at Arden Country House, it was a pleasure meeting you both Kind regards Beth

Thank you so much for taking the time to review your stay and thank you for the wonderful recommendation for breakfast and the fantastic scores. It was lovely to meet you and hopefully we will have the opportunity of welcoming you back when you are next in the area Wishing you a wonderful summer Kindest regards Beth

Thank you so much for taking the time to review you stay and I am so glad that you enjoyed trying the different porridges, the traditional one being made with Oatmeal. It was lovely meeting you both and my apologies for not replying sooner but there appears to have been an issue with notification of reviews on Expedia. Thank you for mentioning about our location, we are 1.3 miles from Linlithgow and on a summers evening there is lovely walk along the canal into town . Our guests have been blessed this year with the most fantastic weather hence many of them have walked into town and returned by taxi. Like you I am of the opinion that to truly see Scotland you require a car . There are so many wonderful out of the way places to see and visit, and for those wishing to use public transport the city breaks are ideal. It would be lovely to welcome you back when you are next in the area Kindest regards Beth

Thank you for your lovely review and my sincere apologies for the delay in replying, I have only just found your review on Expedia, unfortunately I did not received a notification. So kind of you to take the time to review your stay and for the lovely comments. Wishing you a wonderful 2018 and thank you for choosing Arden Country House, it was a pleasure meeting you Kind regards Beth

Thank you so much for the wonderful review, I am delighted to read that you enjoyed your breakfast, we try hard to ensure that there is something to meet everyone's taste. Hopefully if you are back in the area you may mange to stay a little longer next time as there are so many wonderful things to see and do in the area Many thanks for choosing to say at Arden and many thanks for your wonderful review, it was a pleasure meeting you Kind regards Beth

Thank you for taking the time to review your stay, I am sorry to read that your stay was not to your liking. I do so wish you had expressed your concerns during your stay to enable us to address them and to ensure that you had a pleasant stay , I would much have preferred to discuss your concerns in person however I would like to take the opportunity now to address your concerns. Regarding the heating, there are thermostats in all of the rooms and additional heating is available in each room, for those who wish extra warmth. All of the windows open and have security locks should guests quickly wish to cool their room. The bath mats are all non slip and are checked regularly to ensure that they are safe , I would have been more than happy to have provided you with an additional mat had I been aware of the difficulty you experienced. You mentioned dog noise, I do recall that and there were shooters in the farm land surrounding the house with dogs, for a short period late morning which resulted in our dogs and the neighbouring dogs barking my apologies for any inconvenience caused. As a small 5 star B&B we do not offer a staffed reception area, however there is a call bell in the hall which guests are advised to ring should they wish any assistance and this has worked well. It allows guests to come an go in privacy and to seek assistance as and when they wish. Regarding breakfast, you booked on a room only basis and did not select breakfast when reserving. The cost for breakfast is £14 per person . There are no telephones in the bedrooms and we have never listed telephones in the bedroom, I will check all advertising to ensure that none of the booking agents have added this by mistake. We have no plan to install phones as 99% of guests have mobile phones eliminating the need for room phones and the proximity of the bedrooms the reception call bell is less than 20 paces from every room. We strive to ensure that our guests have an enjoyable stay and regrettably on this occasion we did not meet your needs. You have kindly take the time to express your unhappiness in reviews but sadly you did not give any opportunity to address your needs during your stay or to respond to any emails since. Kind regards Beth

Thank you for the lovely review and so kind of you to choose to return to Arden Country House, it is such a complement when guests choose to return. Wishing you a wonderful 2017 Kindest regards Beth