Ratings based on 800 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Hello Tishara, Thank you for your thoughtful review! We're thrilled to hear that you had a positive experience overall. We truly appreciate your feedback and will use it to continue improving our service. If there’s anything specific you feel we could do to make your experience even better, please don’t hesitate to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 20 Nov 2024
Good and safe for simple necessities
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Hello Katherine, "Thank you for your feedback! We're glad to hear that you found our place to be good and safe for your simple necessities. We always aim to provide a comfortable and secure environment for our guests. We hope to welcome you again soon!"
by A verified traveler
Posted 17 Nov 2024
Smell was too strong in the hotel
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Thank you for your feedback. We're sorry to hear that the scent in the hotel was too strong for your liking. We strive to create a welcoming atmosphere for all our guests, and we understand that preferences can vary. Your comments are important to us, and we'll review our scent options to ensure they are more comfortable for everyone. We hope to welcome you back in the future and provide a more enjoyable stay.
by A verified traveler
Posted 14 Nov 2024
We were beyond disappointed from the beginning with all of the wear and tear that the building had and the fact everything was outdated. The smell was really bad when you entered the room. We could tell the overuse of air fresheners throughout the building was being used to mask something. In the sitting room part there was a ton of mold in the air conditioner the rug was stained and dirty making freshly cleaned socks brown. The couch was stained. The walls had stains and liquid dripping all over them, they have not been cleaned in quite sometime. Once we saw the cockroaches climb on the walls in the food area and fridge, we were done. If it wasn’t close to midnight with three children sleeping we would’ve left then and there. We did mention the issue to the front desk worker who offered to move us but you should know, infestation doesn’t just stay in one room.
In the morning we found the fridge stopped working and no longer was keeping our items cold. We pulled out the fridge to confirm the plug, and there was MANY cockroaches running around. I tried best to video what was seen but it doesn’t do justice to just how gross that was.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
I’m truly sorry to hear about your experience, and I want to assure you that this is not the standard we aim to provide our guests. Cleanliness and maintenance are top priorities for us, and we take your feedback very seriously. We will look into the issues you've raised, including the carpets, pest concerns, and any necessary repairs or painting.I’d also like to point out that when you expressed your concerns, our front desk staff did offer to move you to another room, but we understand that you chose to stay. We want to make sure every guest is comfortable, and we're here to help with any issues you may have during your stay. Your feedback helps us improve, and we will use it to ensure a better experience for future guests.
by A verified traveler
Posted 11 Nov 2024
The room had a terrible smell and was very dirty. Stains on the mattress and walls.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Hello Thomas, I'm truly sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it seems we fell short during your stay. We take all guest feedback seriously, and I’ve shared your comments with our housekeeping team to ensure this doesn’t happen again. We’d love another chance to provide you with a much more pleasant experience. If you’d like to discuss this further or give us another opportunity, please reach out directly. Thank you for bringing this to our attention
by A verified traveler
Posted 10 Nov 2024
Our room was dirty and just dingy. Wish i brought the clorox wipes!
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Thank you for sharing your feedback. We're really sorry to hear that your room didn’t meet your expectations for cleanliness. We take this kind of feedback seriously and will address it with our housekeeping team to ensure we improve for future guests. But you never mention any single complain during your 2 days stay with us. If you inform us we will take care of it.
by A verified traveler
Posted 9 Nov 2024
The staff at the front desk were very kind and sweet. The property needs a major face lift. The rooms was very worn and old. A gold paint job to just refresh the space could be helpful. Very outdated and not a place I would recommend staying.
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Hello Barbara, Thank you for sharing your feedback. We’re glad to hear that you found our front desk staff to be kind and helpful—our team truly strives to create a welcoming experience for all of our guests. We also appreciate your comments regarding the condition of the property. We’re committed to continuously improving our accommodations and will certainly take your suggestions into consideration as we plan future renovations. We hope you’ll consider giving us another chance to provide you with a more updated experience next time you’re in the area. Thank you again for your review!
by A verified traveler
Posted 9 Nov 2024
Property is very old and extremely dirty.
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Hello Steve,Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take cleanliness and property upkeep very seriously, and we regret that the property did not meet our usual standards during your stay.However, we would like to clarify that we were not made aware of any concerns regarding cleanliness until after your stay. The only issue you brought to our attention was a clogged sink, which you reported at 10:15 PM. As soon as we received your complaint, we promptly sent our maintenance team to resolve the issue, and the sink was fixed within 30 minutes.We sincerely apologize for any inconvenience this caused and appreciate you bringing it to our attention
by A verified traveler from Edgewood
Posted 3 Nov 2024
When I pulled up, I knew I was in for it. This place is dirty! I wouldn't let an animal stay here.
Comment from Hotel Management
3 Nov 2024 by GM, Hotel Management
Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. Cleanliness is a priority for us, and we take your comments seriously. But we don't understand that you stayed for 2 nights with us without any complain at front desk. We surprise that you stay in room where you would not let an animal to stay here.
by A verified traveler
Posted 28 Oct 2024
Wynham should be mortified that they allow people stay here. I felt unsafe and the rooms were so dirty! There was hair and stains on the bed. The water was brown and wouldn't drain. We switched rooms and wiped down everything. The new room at least had clear water, but there was a stain on the comforter, which i removed and handed to the staff. Right before bed my neice find an old chocolate bar under the bed. I went siren to the indoor pool to check it out before the kids changed into their suits, and thank goodness i did! The lights werent on but the pool was open for use. The water was stagninant and you couldn't see the bottom. There was a disgusting film on the water. I told the kids they couldn't swim and they wanted to see why. They said it looked like a crime scene. The breakfast offered consisted of white bread and a couple of apples. The hotel wasn't the cheapest. I really wanted to go to another hotel, but since i booked through a 3rd party, they couldn't refund us so we could use it to contribute to another hotel.
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
I'm truly sorry to hear about your experience during your stay. It’s unacceptable that you felt unsafe and encountered such cleanliness issues. Our front desk came to room to check about your complain and he didn't found any issue what you mentioned. Than also he offer you room move and before you move to another room he show you the room first and you agree to move. Also complain about brown water, whole building run under one pipeline which provides same water to every room. We don't had a seperate water line for each room. Pool used by many guest but no one complain about any issue. Our front desk also offer you to check out and he agree to refund you too, if you not satified but you decide to move to another room after you check the room first. You book through 3rd party so you have to contact them to get your money back. We had to refund to 3rd party due to they pay with their credit card and only we can refund to them.
