Ratings based on 814 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
I don’t like how the property people accused us for smoking inside automatically and then threatened to call the police for no reason , we didn’t give them attitude or get aggressive, but I will never go here again and wouldn’t recommend it!
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Hello Kelly, Thank you for your feedback. We apologize for any inconvenience you experienced. We strive to ensure a positive experience for all of our guests. However, as our non-smoking policy clearly states, smoking in the rooms is not allowed. After receiving a complaint from another guest about smoke, we detected a strong odor coming from your room when we investigated. Upon informing you of this, and after you opened the door, the smell of smoke was still noticeable. We kindly requested that you leave the property due to the violation of our non-smoking policy. When you denied smoking in the room, our front desk agent mentioned the possibility of involving law enforcement to confirm whether smoking had occurred. At that point, you informed us that you would be leaving the property. Please understand that we are strict about enforcing our smoking policy to ensure the comfort of all guests.
by A verified traveler
Posted 24 Dec 2024
Good hotel
Comment from Hotel Management
25 Dec 2024 by GM, Hotel Management
Hello Brittanya, "Thank you for your review! We’re happy to hear you found our hotel to be good. We appreciate your feedback, and we'd love to know more about what could have made your stay even better. We’re always looking for ways to improve and hope to have the opportunity to welcome you back in the future!"
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Hello Joseph, Thank you for your feedback! We truly appreciate you taking the time to share your experience. We're glad to hear that there were aspects you enjoyed, but we also understand that there are areas where we can improve. If you're open to it, we’d love to hear more about what could have made your experience better. Your insights are valuable to us as we strive to provide a better experience for all our customers. We hope to have the opportunity to serve you again in the future!
by A verified traveler
Posted 6 Dec 2024
An easy place to stay just off the highway when going to the area to photograph the eagles at Conowingo Dam. Note that it is 30 minutes from the dam NOT 15 minutes as the promo literature says!
Comment from Hotel Management
6 Dec 2024 by GM, Hotel Management
Hello Wilbur, Thank you for your feedback! We're glad to hear that our location was convenient for your trip to photograph the eagles at Conowingo Dam. We apologize for the discrepancy in the travel time mentioned in our promotional materials, and we appreciate you bringing this to our attention. We'll make sure to update the information to ensure future guests have accurate details. We hope you had a successful photography trip, and we look forward to welcoming you again!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Hello Tishara, Thank you for your thoughtful review! We're thrilled to hear that you had a positive experience overall. We truly appreciate your feedback and will use it to continue improving our service. If there’s anything specific you feel we could do to make your experience even better, please don’t hesitate to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 20 Nov 2024
Good and safe for simple necessities
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Hello Katherine, "Thank you for your feedback! We're glad to hear that you found our place to be good and safe for your simple necessities. We always aim to provide a comfortable and secure environment for our guests. We hope to welcome you again soon!"
by A verified traveler
Posted 17 Nov 2024
Smell was too strong in the hotel
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Thank you for your feedback. We're sorry to hear that the scent in the hotel was too strong for your liking. We strive to create a welcoming atmosphere for all our guests, and we understand that preferences can vary. Your comments are important to us, and we'll review our scent options to ensure they are more comfortable for everyone. We hope to welcome you back in the future and provide a more enjoyable stay.
by A verified traveler
Posted 14 Nov 2024
We were beyond disappointed from the beginning with all of the wear and tear that the building had and the fact everything was outdated. The smell was really bad when you entered the room. We could tell the overuse of air fresheners throughout the building was being used to mask something. In the sitting room part there was a ton of mold in the air conditioner the rug was stained and dirty making freshly cleaned socks brown. The couch was stained. The walls had stains and liquid dripping all over them, they have not been cleaned in quite sometime. Once we saw the cockroaches climb on the walls in the food area and fridge, we were done. If it wasn’t close to midnight with three children sleeping we would’ve left then and there. We did mention the issue to the front desk worker who offered to move us but you should know, infestation doesn’t just stay in one room.
In the morning we found the fridge stopped working and no longer was keeping our items cold. We pulled out the fridge to confirm the plug, and there was MANY cockroaches running around. I tried best to video what was seen but it doesn’t do justice to just how gross that was.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
I’m truly sorry to hear about your experience, and I want to assure you that this is not the standard we aim to provide our guests. Cleanliness and maintenance are top priorities for us, and we take your feedback very seriously. We will look into the issues you've raised, including the carpets, pest concerns, and any necessary repairs or painting.I’d also like to point out that when you expressed your concerns, our front desk staff did offer to move you to another room, but we understand that you chose to stay. We want to make sure every guest is comfortable, and we're here to help with any issues you may have during your stay. Your feedback helps us improve, and we will use it to ensure a better experience for future guests.
by A verified traveler
Posted 11 Nov 2024
The room had a terrible smell and was very dirty. Stains on the mattress and walls.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Hello Thomas, I'm truly sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it seems we fell short during your stay. We take all guest feedback seriously, and I’ve shared your comments with our housekeeping team to ensure this doesn’t happen again. We’d love another chance to provide you with a much more pleasant experience. If you’d like to discuss this further or give us another opportunity, please reach out directly. Thank you for bringing this to our attention
by A verified traveler
Posted 10 Nov 2024
Our room was dirty and just dingy. Wish i brought the clorox wipes!
Comment from Hotel Management
10 Nov 2024 by GM, Hotel Management
Thank you for sharing your feedback. We're really sorry to hear that your room didn’t meet your expectations for cleanliness. We take this kind of feedback seriously and will address it with our housekeeping team to ensure we improve for future guests. But you never mention any single complain during your 2 days stay with us. If you inform us we will take care of it.
