Ratings based on 826 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Great stay!
Comment from Hotel Management
10 Jan 2025 by GM, Hotel Management
Hello David, "Thank you so much for your excellent review! We’re thrilled to hear that you had a great experience. Your feedback means a lot to us, and we look forward to serving you again soon!"
by A verified traveler from Dundalk
Posted 2 Jan 2025
The service there was awful.
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Hello Samantha,Thank you for sharing your feedback. We are truly sorry to hear that your experience with our service did not meet your expectations. We strive to provide excellent customer service, and it’s regrettable that we did not deliver that during your visit.We understand you were upset about being asked to leave the property after smoking in a non-smoking room. Our front desk staff informed you of the policy, but unfortunately, the situation escalated when inappropriate language was used. As a result, we had no choice but to involve local authorities to ensure the safety and well-being of all guests.Due to the nature of the situation, we also informed the authorities to issue a trespass notice. We take such matters seriously, as we want to maintain a respectful and safe environment for everyone.We hope this helps clarify the events. We truly regret that this situation led to your dissatisfaction, and we take your feedback seriously as we continue to improve our services.
by A verified traveler
Posted 29 Dec 2024
The property has begun renovations so while the property looks rundown and worn a bit hopefully it will get better. The only issue I had was the doors that slammed. I had asked to be moved due to the guests next to me letting the door slam so many times all night that at times you would
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Hello Guillermo, "Thank you for your feedback. We appreciate your understanding as we work on renovations to improve the property. We apologize for the disturbance caused by the slamming doors and the impact it had on your stay. We will address this issue to ensure a more peaceful experience for future guests. Your comfort is important to us, and we hope to welcome you back once the renovations are complete."
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Hello Autum, Thank you so much for your kind words and perfect rating! We're thrilled to hear you had such a positive experience. We look forward to serving you again soon!
by A verified traveler
Posted 27 Dec 2024
This is a great budget friendly hotel. No bed bugs or anything, did find a dead fly but that happens. Staff amazingly friendly, will be returning here from now on
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Hello Autum, Thank you so much for your kind words and feedback! We're thrilled to hear you had a great stay and that our friendly staff made a positive impression. We also appreciate your understanding about the fly, and we'll be sure to keep up with our regular cleanliness checks. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 26 Dec 2024
I don’t like how the property people accused us for smoking inside automatically and then threatened to call the police for no reason , we didn’t give them attitude or get aggressive, but I will never go here again and wouldn’t recommend it!
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Hello Kelly, Thank you for your feedback. We apologize for any inconvenience you experienced. We strive to ensure a positive experience for all of our guests. However, as our non-smoking policy clearly states, smoking in the rooms is not allowed. After receiving a complaint from another guest about smoke, we detected a strong odor coming from your room when we investigated. Upon informing you of this, and after you opened the door, the smell of smoke was still noticeable. We kindly requested that you leave the property due to the violation of our non-smoking policy. When you denied smoking in the room, our front desk agent mentioned the possibility of involving law enforcement to confirm whether smoking had occurred. At that point, you informed us that you would be leaving the property. Please understand that we are strict about enforcing our smoking policy to ensure the comfort of all guests.
by A verified traveler
Posted 24 Dec 2024
Good hotel
Comment from Hotel Management
25 Dec 2024 by GM, Hotel Management
Hello Brittanya, "Thank you for your review! We’re happy to hear you found our hotel to be good. We appreciate your feedback, and we'd love to know more about what could have made your stay even better. We’re always looking for ways to improve and hope to have the opportunity to welcome you back in the future!"
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Hello Joseph, Thank you for your feedback! We truly appreciate you taking the time to share your experience. We're glad to hear that there were aspects you enjoyed, but we also understand that there are areas where we can improve. If you're open to it, we’d love to hear more about what could have made your experience better. Your insights are valuable to us as we strive to provide a better experience for all our customers. We hope to have the opportunity to serve you again in the future!
by A verified traveler
Posted 6 Dec 2024
An easy place to stay just off the highway when going to the area to photograph the eagles at Conowingo Dam. Note that it is 30 minutes from the dam NOT 15 minutes as the promo literature says!
Comment from Hotel Management
6 Dec 2024 by GM, Hotel Management
Hello Wilbur, Thank you for your feedback! We're glad to hear that our location was convenient for your trip to photograph the eagles at Conowingo Dam. We apologize for the discrepancy in the travel time mentioned in our promotional materials, and we appreciate you bringing this to our attention. We'll make sure to update the information to ensure future guests have accurate details. We hope you had a successful photography trip, and we look forward to welcoming you again!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Hello Tishara, Thank you for your thoughtful review! We're thrilled to hear that you had a positive experience overall. We truly appreciate your feedback and will use it to continue improving our service. If there’s anything specific you feel we could do to make your experience even better, please don’t hesitate to let us know. We hope to welcome you back soon!
