Ratings based on 765 Verified Reviews
2.4 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
People kept coming to our door. Not staff.. We couldn't even take a shower because of fear.
Comment from Hotel Management
3 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Megan! We sincerely apologize for the unsettling experience you had during your stay. Your safety and comfort are our top priorities, and it is concerning to hear that you felt unsafe. This is not the experience we intend to provide for our guests, and we will take immediate steps to address the security issues you raised.Your feedback is crucial, and we will work closely with our team to ensure better security measures and a more peaceful environment for future stays. We deeply regret the distress this caused you and hope for the opportunity to provide you with a safer and more comfortable experience in the future.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Troy! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 21 Dec 2024
Very convenient.Near Everything
Comment from Hotel Management
23 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Thomas! Thank you for your feedback. We appreciate your comments, but we are sorry to hear that your overall experience did not meet expectations. If there were any specific issues during your stay, please feel free to share them with us so we can address them and improve for future guests.
by A verified traveler
Posted 15 Dec 2024
Very dirty and roches
Comment from Hotel Management
15 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Diannah! We deeply apologize for the experience you had. Cleanliness is a top priority, and it's concerning to hear about the issues with cleanliness and pests. This is not the standard we aim to provide. We are addressing the matter with our team to ensure that such situations do not occur again. We appreciate you sharing your feedback and hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 15 Dec 2024
It was very dirty and it had roaches. We left and left whatever furniture pieces we had there because of the roches...
Comment from Hotel Management
15 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Diannah! We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we are concerned to hear about the situation you described. We will address this with our housekeeping team to ensure such issues are resolved immediately. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to serve you in the future.
by A verified traveler
Posted 13 Dec 2024
I found a used needle on the floor next to the bed. Bed very uncomfortable. It’s like a sinkhole in the middle. You only have 5 or 6 channels to select from. (Literally!) Housekeeping only brings you 2 big towels you have to beg for small towels. The microwave had some electrical issues I was scared to use it because it kept sparking. No trash can in the room. Roaches were everywhere! The older Spanish lady that works at the front is very rude. Some of the amenities listed are not available.
Comment from Hotel Management
14 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Erica! Thank you for your detailed feedback. We deeply apologize for the numerous issues you encountered during your stay, from cleanliness and maintenance concerns to the uncomfortable bed and limited amenities. These experiences fall far below the standard of comfort and quality we strive to provide. Rest assured, your comments have been shared with the respective teams to ensure immediate improvements are made. We understand how disappointing this experience must have been and regret that we did not meet your expectations. Your concerns, including the behavior of our staff, will be addressed with urgency to prevent similar occurrences in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 12 Dec 2024
Mattresses are disgusting. Slept on top of sheets under our blankets brought from home. There are no king beds apparently. Floors are ripping up. There are cockroaches. No way to communicate with staff if you speak English. TV was grainy. Floors sticky. Everything is damaged to some degree.
Comment from Hotel Management
12 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jonathan! Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. The condition of the room and the presence of pests you described are unacceptable, and we are immediately addressing these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. We are also looking into improving communication support for guests who speak English and ensuring all amenities, including flooring and televisions, meet proper standards. Your feedback is invaluable in helping us improve, and we regret that your experience did not meet expectations.
by A verified traveler
Posted 10 Dec 2024
Stafc was friendly
Comment from Hotel Management
11 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tamicka! Thank you for acknowledging our friendly staff, as we strive to provide excellent customer service. We regret that your stay did not meet expectations. If there are any specific concerns you'd like to share, please let us know so we can work on improving the experience for future guests.
by A verified traveler
Posted 7 Dec 2024
Unfortunately a very unsafe hotel and the most disgusting hotel ever. Everything was stained, towels and sheets. Room smelled very heavily of smoke. Broken down cars in parking spaces, dirty mattresss in a pile outside. Staff was nasty because key cards didn’t work. Do not stay here ever. I cannot think of anything i was ok with
Comment from Hotel Management
7 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Robert! We deeply regret that your experience was so disappointing. Cleanliness, safety, and customer service are fundamental to our values, and it’s clear that we did not meet those standards during your stay. Your feedback is crucial, and we will address these concerns immediately to ensure the comfort and safety of our future guests. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 27 Nov 2024
Clean and the employees are very friendly
Comment from Hotel Management
28 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Latisha! Thank you for your excellent review! We’re delighted to hear that you found the property clean and our team friendly. Providing a welcoming and comfortable experience is always our goal.We look forward to hosting you again in the future. If there’s anything we can do to make your next stay even better, please let us know. Safe travels!
