Ratings based on 245 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Under remodel. Disheveled but not gross.
by A verified traveler
Posted 6 Nov 2024
The property is under construction and we were not told ahead of time. The smoke detectors were covered with tape. There was not a coffee maker, coffee cups, coffee, clock or phone in the room. There was a vent in the bathroom but no way to turn it on. When we asked about a coffee maker the clerk provided one but said we had to provide our own coffee. The "breakfast" was coffee (with ground floating in it) and a small tray of mini muffins. Not the continental breakfast advertised.
by A verified traveler
Posted 2 Nov 2024
My stay was a great experience.
by A verified traveler
Posted 1 Nov 2024
The location was useful and convenient. This renovating hotel is in poor shape. And, unfortunately, areas that have been completed aren't improvements. Our 2nd room's bathroom (which appeared renovated) had one ceiling light to seeve both the shower & mirror. This backlight caused my face to be in a shadow. Maybe this will be corrected with further renovations. The room was not filthy but not clean either.
by A verified traveler
Posted 28 Oct 2024
They had no business charging me $300 for a room in a hotel under current construction. Rooms not complete and hallways covered in construction dust. It was horrible! The limited staff tried to help. Angry to be charged so much for so little
by A verified traveler from West Wyoming
Posted 23 Oct 2024
The staff is very friendly.
by A verified traveler
Posted 21 Oct 2024
Horrible stay. Hotel is under renovation all over the place. Lobby was a mess and exercise room was not done or able to be used because of construction. Breakfast area was a mess. Room was missing alarm clock, coffee maker, shampoo or anything in kitchen. Bathroom was dirty, carpet had stains. We had 5 of us in room with two beds and pull out bed and had to ask for more towels because they only provided two. Bedding was missing for pullout bed. Found a live bug on bathroom counter. Breakfast was coffee, granola bar, oatmeal or muffin. Paid for the stay and asked Expedia for some sort of discount because we did not get what we paid for as advertised and was denied.
by A verified traveler
Posted 20 Oct 2024
Complete renovation work happening, everywhere is dusty and dirty. General basic cleaning for the room was very bad. Staff was disengaged, considering the condition of the property I would have expect high level customer service to make up for the things that are missing. Please dont advertise the free breakfast, it is a granola bar with coffee.
by A verified traveler
Posted 20 Oct 2024
The place was very convenient for us as we booked last minute (same week). The service was spot on, everyone was very nice and friendly. However, the place was under construction (hence my rating), it wasn’t terrible I’d just wish we’d known beforehand. It’s definitely going to be very nice and 5 stars once that’s done!
by A verified traveler
Posted 19 Oct 2024
I have never left a review on a hotel stay before but this was purely unacceptable. While I know this was a value priced hotel, the conditions were the worst I’ve ever experienced. The hotel was being renovated so I can look past the dust and mess everywhere. My room and bathroom were not cleaned from the previous stay. I had black hair in the shower and on the bathroom sink. There was broken glass in my hallway and could have easily cut someone’s foot. There was no drinking water on property and this experience was just not acceptable for any hotel of any caliber.
I would please have some contact me about my stay
