Ratings based on 320 Verified Reviews
3.0 Room cleanliness
3.6 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Knoxville
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by gp, Hotel Management
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value yourinput and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize forthe issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, andregretfully in your case, we failed to meet that criteria. Your willingness to share your thoughts with us is genuinelyappreciated.
by A verified traveler
Posted 10 Sep 2024
All good
Comment from Hotel Management
13 Sep 2024 by hp, Hotel Management
On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of ourguests with the level of service that you described you received during your stay and I will certainly make sure Iacknowledge the entire staff for their efforts. We hope that you have an opportunity to visit us again soon and if thereis anything I can do personally to assist with a return visit, please do not hesitate to contact me. Thank you for takingthe time to share your positive experience with us!
by A verified traveler
Posted 27 Aug 2024
Not much available in the way of dining except McDonald's, Taco Bell, and Burger King
Comment from Hotel Management
4 Sep 2024 by hp, Hotel Management
Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 18 Aug 2024
Front desk check in person was nice.
Rooms are half clean. There is roaches in the rooms..1 room had so many that my family had to be moved. We considered checking right back out but there wasn't another available hotel near by. Thank God it was only 1 night. Outside the rooms had hug ass spider webs and spiders. NEVER EVER AGAIN!!!
Comment from Hotel Management
19 Aug 2024 by gp, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the unacceptable conditions you encountered during your stay. While we’re glad to hear that our front desk staff was kind, the issues with cleanliness, pests, and the overall condition of the rooms are far below the standards we strive to maintain.We understand how distressing this must have been for you and your family, and we are truly sorry for the inconvenience you faced. Please know that we are addressing these problems immediately with our housekeeping and pest control teams to ensure this does not happen again. We hope you’ll consider giving us another chance in the future to provide you with the stay you deserve."
by A verified traveler
Posted 16 Aug 2024
It was bad but definitely worth the price
Comment from Hotel Management
19 Aug 2024 by g, Hotel Management
Thank you for sharing your thoughts with us. While we’re glad to hear that you found the price to be worth it, we’re sorry that your experience didn’t fully meet your expectations. We always strive to provide better value, and your feedback helps us know where we need to improve.If there are specific areas you think we could enhance, we’d appreciate hearing more from you. We hope you’ll consider giving us another chance to provide you with a better experience in the future."
by A verified traveler
Posted 12 Aug 2024
Roaches,mold in bathroom i didnt take a shower,
Floors dirty with roaches,u didnt sleep all night,
I wasn't comfortable
Comment from Hotel Management
12 Aug 2024 by gp, Hotel Management
Thank you for bringing these issues to our attention. We deeply apologize for the unacceptable conditions you encountered during your stay. The presence of roaches, mold, and a lack of cleanliness are far below the standards we strive to maintain, and we're truly sorry for the discomfort and inconvenience you experienced.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by hp, Hotel Management
Thank you for Americas Best Value Inn during your last visit to Edenton. It was a pleasure to have you at ourhotel. We are so delighted to hear you had a pleasant stay and that you enjoyed your room, We were truly humbledby your gracious comments regarding our hotel service team. At choch house Inn we believe that service should beprovided from the heart and with only one purpose in mind, to create memorable moments for you and the ones youlove. We can’t wait to welcome you back again in the near future.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by gp, Hotel Management
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations. We strive to provide a better experience for all our guests, and your comments are invaluable in helping us identify areas for improvement.
by A verified traveler
Posted 26 Jul 2024
Like many, Price was important to us. At a little less than $100/night accommodations were a decent value, but I would not stay here again. The facility is run down and worn out, the pool needed vacuuming, though the water was clean. The bed was comfortable and the room did not smell of carpet freshener which was a blessing.
Stayed here only in transit and it sufficed for that, but it’s definitely not the Ritz.
Comment from Hotel Management
29 Jul 2024 by hp, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our accommodations to be a decent value and that the bed was comfortable. It's also good to know that the room's lack of strong odors was appreciated.However, we apologize for any inconvenience caused by the condition of our facility and the pool. We understand how important it is for our guests to feel comfortable and relaxed, and we are committed to making improvements. Your comments will be shared with our maintenance team to ensure the pool is in top condition, and we'll continue to work on enhancing our facilities.We appreciate your candid feedback, as it helps us strive for better service. While we may not have met your expectations this time, we hope you'll consider giving us another chance to provide you with a better experience in the future. Safe travels on your journey!"
by A verified traveler
Posted 21 Jul 2024
The staff was very nice and helpful manager was wonderful
Comment from Hotel Management
29 Jul 2024 by hp, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that our staff and manager made such a positive impression during your stay. We pride ourselves on providing excellent service, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another wonderful experience!"
