Ratings based on 336 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Super close to Ebina station (~7min walk), McDonald is near, and there is a gigantic mall&outlets literally a few dozen steps away. Toyoko inn is classic business hotel franchise all across Japan with affordable prices and handly locations. I love it! My only nicpick is that, there's only 1 conveinent store near it. I wish there are some varieties.
Comment from Hotel Management
12 Nov 2024 by 東横イン海老名駅東口フロント一同, Hotel Management
Thank you very much for visiting our hotel.We look forward to serving you again.
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 15 Oct 2024
Excelent
Comment from Hotel Management
15 Oct 2024 by 東横イン海老名駅東口フロント一同, Hotel Management
この度は東横INN海老名駅東口にご宿泊頂きありがとうございました。ご滞在中はゆっくりお過ごしいただく事は出来ましたでしょうか。お客様の出発を応援するホテルとして、より良いサービスを提供できればとスタッフ皆で取り組んでおります。行き届かない点等ございましたらご意見を頂けますと幸いです。時節柄、体調にはくれぐれもお気をつけてお過ごしください。またのご来館をスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 23 Aug 2024 on Hotels
We are very happy with our stay at Toyoko Inn Ebina. The staff was very helpful with our accommodations when our flight was cancelled due to the typhoon on 8/16/24. They were able to find us 2 more nights for 2 rooms. Thank you again for all the help.
Comment from Hotel Management
10 Sep 2024 by 東横INN海老名駅東口 くちこみ担当, Hotel Management
この度は東横INN海老名駅東口にご宿泊頂きありがとうございました。滞在中台風に見舞われ大変な思いをされたと思います。ご滞在中はゆっくりお過ごしいただく事は出来ましたでしょうか。お客様の出発を応援するホテルとして、より良いサービスを提供できればとスタッフ皆で取り組んでおります。行き届かない点等ございましたらご意見を頂けますと幸いです。時節柄、体調にはくれぐれもお気をつけてお過ごしください。またのご来館をスタッフ一同心よりお待ちしております。東横INN海老名駅東口スタッフ一同
by A verified traveler
Posted 24 Jun 2024
The breakfast was nice and the staff were very helpful and kind. We liked the closeness to Ebina Station and a konbini. The only issue we had with this property is that the beds are very hard.
Comment from Hotel Management
26 Jun 2024 by 東横INN海老名駅東口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
by A verified traveler
Posted 18 Jun 2024
Worse accommodation for a family. Staff is rude Japanese speaking yellow Asians (Non Japanese) were at the reception gave me the worse experience in 22 years in Japan. They will charge for extra towels and pillows. Pillows are worse then something made out of concrete. Not recommend for a calm stay though AEON is next to this place.
Comment from Hotel Management
19 Jun 2024 by 東横イン海老名駅東口 フロントスタッフ一同, Hotel Management
Thank you very much for coming to our hotel out of many hotels.We are sorry that we could not provide you with satisfactory service.Your valuable feedback will be taken into consideration to improve our services in the future.We sincerely apologize for the inconvenience.
by A verified traveler
Posted 12 Jun 2024
The room was nice and clean. Easy access to the train station. The room was spacious for one person and very comfortable. I would stay here again!
Comment from Hotel Management
12 Jun 2024 by 東横イン海老名駅東口フロント一同, Hotel Management
Thank you for using our hotel.We appreciate your kind words.We look forward to seeing you again.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
19 Jun 2024 by 東横イン海老名駅東口 フロントスタッフ一同, Hotel Management
Thank you very much for choosing our hotel among many others.We look forward to welcoming you back to our hotel.
by A verified traveler
Posted 4 Apr 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by 東横INN海老名駅東口フロント一同, Hotel Management
この度は数多くあるホテルより当館をご利用いただき誠にありがとうございます。またご満足いただき嬉しい限りです。 今後もご満足いただけるよう従業員一同日々精進してまいります。またのご利用お待ちしております
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
22 Mar 2024 by 東横INN海老名駅東口 くちこみ担当, Hotel Management
この度は東横INN海老名駅東口にご宿泊頂きありがとうございました。ご滞在中はゆっくりお過ごしいただく事は出来ましたでしょうか。お客様の出発を応援するホテルとして、より良いサービスを提供できればとスタッフ皆で取り組んでおります。行き届かない点等ございましたらご意見を頂けますと幸いです。時節柄、体調にはくれぐれもお気をつけてお過ごしください。またのご来館をスタッフ一同心よりお待ちしております。東横INN海老名駅東口スタッフ一同
