Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Overall it was good
Comment from Hotel Management
4 Jan 2025 by Jake Ha, Hotel Management
Dear Paul,Thank you for sharing your feedback about your stay at Novotel Darwin Airport. We're happy to hear that, overall, your stay was good. We always strive to provide a positive experience, and your comments are truly appreciated.We look forward to welcoming you back in the future for another enjoyable stay!Best regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 17 Dec 2024
Room was pretty old and needs updating. Wish I had of read that in reviews. Nice pool and good, convenient hotel to the airport
Comment from Hotel Management
21 Dec 2024 by Jake Ha, Hotel Management
Dear Georgia,Thank you for sharing your experience with us. We appreciate your feedback regarding the condition of the room, and we regret that it did not meet your expectations. We understand how important it is for our guests to feel comfortable, and we are continuously working on improving our accommodations.We're glad to hear you enjoyed the pool and found our location convenient to the airport. We hope to have the opportunity to welcome you again and provide you with a more updated and enjoyable stay in the future.Kind regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Jake Ha, Hotel Management
Dear Premila,Thank you for sharing your experience at Novotel Darwin Airport. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the near future to provide you with a more enjoyable stay.Kind regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 13 Dec 2024
Had to pay to park car within gated area. NT is not safe to leave a car overnight in open carparks outside the gated areas.
Comment from Hotel Management
15 Dec 2024 by Jake Ha, Hotel Management
Dear Jo,Thank you for sharing your experience at Novotel Darwin Airport. We truly appreciate your feedback.Please note that there is free parking available in front of the centralized reception across the road. Alternatively, you can park inside the Mercure for 20. We understand your concerns and will take them into consideration moving forward.We hope to have the pleasure of welcoming you back to our property in the future.Thank you and kind regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Jake Ha, Hotel Management
Dear Helen,Thank you for sharing your experience at Novotel Darwin Airport. We truly appreciate your feedback.We hope to have the pleasure of welcoming you back to our property in the future.Thank you and kind regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 25 Nov 2024
The pool and close to the airport
Comment from Hotel Management
15 Dec 2024 by Jake Ha, Hotel Management
Dear Melevea,Thank you for sharing your experience at Novotel Darwin Airport. We truly appreciate your feedback.We’re also pleased to hear that you enjoyed our pool and the convenience of being so close to the airport. We hope to have the pleasure of welcoming you back to our property in the future.Thank you and kind regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Jake, Hotel Management
Dear Lancer,Thank you for your kind words about your recent stay at Novotel Darwin Airport. We're thrilled to hear you had a positive experience!I will certainly share your feedback with our team, as it motivates us to maintain and enhance the quality of our services. We truly appreciate you taking the time to share your thoughts.We look forward to welcoming you back for another enjoyable stay!Warm regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
15 Dec 2024 by Jake Ha, Hotel Management
Dear Kirsty,Thank you for sharing your experience at Novotel Darwin Airport. We truly appreciate your feedback.We hope to have the pleasure of welcoming you back to our property in the future.Thank you and kind regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler from Port Melbourne
Posted 27 Oct 2024
So conveniently close to the terminals. Very clean and comfortable.
Comment from Hotel Management
28 Oct 2024 by Jake Ha, Hotel Management
Dear Karen,Dear Morven McClounnan-Stapleton,Thank you for your kind comments regarding your stay at Novotel Darwin Airport. We truly appreciate your positive feedback, and I will share your remarks with our team. It’s always encouraging for our staff to hear that their efforts are recognized.We look forward to welcoming you back and making your next visit just as enjoyable!Best regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
by A verified traveler
Posted 15 Oct 2024 on Hotels
Comment from Hotel Management
19 Oct 2024 by Jake Ha, Hotel Management
Dear Joy,Thank you very much for your wonderful feedback! We’re truly flattered to know that you had an overall great experience during your stay. It’s our commitment to provide excellent service to all our guests, and we’re thrilled that our efforts made a positive impression on you.We look forward to the opportunity to host you again at Mercure/Novotel Darwin. Thank you once again for your kind recommendation!Warm regards,Jake HaFront Office Assistant ManagerNovotel and Mercure Darwin Airport
