Ratings based on 811 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
N/a
Comment from Hotel Management
26 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
This is the only place I stay when I visit Riverside, been staying here for a couple of yrs already
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Karla,Thank you for your loyalty and for choosing us during your visits to Riverside! We're thrilled to hear that you consistently enjoy your stay with us. We look forward to welcoming you back for many more years to come!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Aug 2024
Overall, it is a cheap hotel so it as expected. The location is close to shopping and restaurants. The rooms were clean but there were roaches. There was an issue with our reservation but Yolanda fixed it quickly! She was very professional and courteous.
Comment from Hotel Management
5 Aug 2024 by Hotel Manager, Hotel Management
Dear Robin,Thank you for acknowledging our convenient location and clean rooms. We apologize for the presence of roaches and the reservation issue but are glad Yolanda could resolve it efficiently. We appreciate your feedback and hope to offer a more comfortable stay on your next visit.Sincerely, Hotel Manager
by A verified traveler from Chandler
Posted 29 Jul 2024
Comment from Hotel Management
19 Aug 2024 by Hotel Manager, Hotel Management
Dear Janette,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your comments and are sorry to hear that your stay did not fully meet your expectations. We value your input and will use it to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jun 2024
Dirty bathtub, homeless surrounding property , and approaching hotel rooms and approaching us in parking lot and coming up to vehicles knocking on car windows ,it’s not hotels fault , but needs to take better measures to keep property safer not with the price .
Comment from Hotel Management
29 Jun 2024 by Hotel Manager, Hotel Management
Dear GAYLE,We apologize for the inconvenience and discomfort you experienced during your stay. Ensuring our guests' safety and comfort is our top priority, and we take your feedback seriously. We will review our security measures to address these concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Hotel Manager, Hotel Management
Dear Ivan,Thank you for rating your stay with us 8 out of 10. We appreciate your feedback and are glad to hear you had a positive experience overall. If there is anything specific you think we could improve, please let us know. We look forward to welcoming you back for an even better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We regret to learn that your experience fell short of your expectations. Your comments are valuable to us as we continuously strive to improve our services. If there are specific aspects you'd like to discuss further, please feel free to reach out to us directly.Sincerely, Hotel Manager
