Ratings based on 724 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Room was very clean. Wifi was strong staff were very helpful and always available.was cheap hoyel bit very clean and comfortable.
by A verified traveler
Posted 27 Oct 2024
Seafront view was lovely hotel a bit run down
Comment from Hotel Management
30 Oct 2024 by Reservations., Hotel Management
Thank you very much for your review. Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Reservations., Hotel Management
Thank you for your kind review, we greatly appreciate it! Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 20 Oct 2024
Receptionist was out standing and very nice and polite
Comment from Hotel Management
21 Oct 2024 by Reservations., Hotel Management
Thank you very much for your kind review. We really appreciate it!Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Reservations., Hotel Management
Thank you very much for your review, we really appreciate it!Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 26 Sep 2024
Hotel in a very convenient location. The staff were excellent The lift is rather small.
Bathroom in need of complete updating - at the moment not very safe to use the shower over the bath - no grab rail.
Comment from Hotel Management
28 Sep 2024 by Reservations., Hotel Management
Thank you very much for your review. We appreciate it and will do anything to fix the issues and make it better. Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 22 Sep 2024
Hotel in a convenient position, on seafront with easy parking and transport links on the buses.
Comment from Hotel Management
28 Sep 2024 by Reservations., Hotel Management
Thank you very much for your review. We appreciate it and will do anything to fix the issues and make it better. Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 22 Sep 2024
Bath was not very clean. No bin in bathroom or lock on bathroom door. Window next to bed and could not be opened. Coffee and milk indrinkable - yuck. Reception did not know how to operate the coffee machine. Lots of nice painings. Very nice communal area. Not expensive.Shower was feeble and kept changing temperature. Only one bedside plug and one spoon for two people.
Comment from Hotel Management
28 Sep 2024 by Reservations., Hotel Management
Thank you very much for your review, we really appreciate it! Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 17 Sep 2024
Very clean and comfortable. Always someone at the desk to help.
Comment from Hotel Management
28 Sep 2024 by Reservations., Hotel Management
Thank you very much for your review, we really appreciate it! Kind regards, Eastbourne Riviera Hotel.
by A verified traveler
Posted 1 Sep 2024
The staff were very helpful and pleasant. The cleanliness excellent.
However, the walls were paper thin and we were kept awake until 3:30am because of the unacceptable, antisocial behaviour of other people in the hotel, crashing and banging around, speaking loudly, running a bath (?) and their extractor fan sounded like it was in our room, and generally destroying any chance of sleep. The night porter was very kind and helpful and went to speak to the offenders but I was so infuriated that it took me ages to go to sleep, bearing in mind I had a long drive home today with inadequate sleep. Unfortunately, due to this, we won’t be returning.
Comment from Hotel Management
5 Sep 2024 by Reservations., Hotel Management
Thank you for your review. We appreciate it and will do anything to fix the issues and make it better. Kind regards, Eastbourne Riviera Hotel.
