Ratings based on 456 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 4 Dec 2024
The pool had what I can only call a “skim layer” on it. From desk said it was a busy weekend and lots of kids not showering before entering causes it. We had a 12 checkout but as we were changing in our room at 10:45 housekeeping unlocked the door without knocking and came in. We called out and they excused them selfs and back out. Front desk said, sorry but no explanation on why they just walked in to our room. Not a great stay at all. The attendant at check in was pleasant. The apples at breakfast on our last day were wrapped in plastic wrap. I grab one to take to our room, unwrapped it and it was rotten. Stayed in Syracuse many times, first time at this hotel but left with a very bad experience, didn’t get to go into the pool.
by A verified traveler
Posted 2 Dec 2024
Our room was very spacious and more than enough room for the three of us. The hotel was nice and the breakfasts were great. However, one of the main reasons I chose this location was for the pool. My 4 year old loves to swim so we wanted to swim everyday of our three day stay. Unfortunately the pool was FREEZING. We attempted to swim one day and my daughters teeth started to chatter. When I spoke to the front desk they advised that the pool was 80 degrees, which was clearly false. They was a tarp over the ceiling in the pool which suggested to me that the dehumidification unit was broken, likely the reason the water was cold. When I brought this up with Melissa she brushed me off. I wasn't pleased with her reaction to the situation, basically suggesting I was off my rocker. I let it go but if you are planning on using the pool here make sure to check with them that they have fixed all their issues.
by A verified traveler
Posted 26 Nov 2024
Great service by the front desk, breakfast, and cleaning staff.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Stephanie, Hotel Management
Thank you for your recent stay with us at the Homewood Suites Carrier Circle, Mrs. Donna! While we understand not every stay can be perfect, we always strive for such. Please feel free to reach out to us at the hotel to discuss your stay further!
by A verified traveler
Posted 12 Nov 2024
The breakfast had great variety for various dietary needs.
Comment from Hotel Management
13 Nov 2024 by Donovan, Hotel Management
Thank you for staying with us at the Homewood Suites Carrier Circle Mrs. Adrianne! We greatly appreciate your business and feedback! We recently updated out breakfast options, I'm thrilled to hear you enjoyed them! We can't wait to welcome you "home" again soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Donovan, Hotel Management
Thank you for staying with us at the Homewood Suites Carrier Circle Mrs. Carol! We greatly appreciate your business and feedback! We can't wait to welcome you "home" again soon!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Donovan, Hotel Management
Thank you for staying with us at the Homewood Suites Carrier Circle Mr. Ryan! We greatly appreciate your business and feedback! We can't wait to welcome you "home" again soon!
by A verified traveler
Posted 27 Oct 2024
I tried to cancel this reservation and have been unable to teach anyone at Expedia.
Please contact me at 845.443.3374
Comment from Hotel Management
28 Oct 2024 by Donovan, Hotel Management
All cancellations must go through Expedia. Please contact their customer service team at 800-319-4834.
by A verified traveler
Posted 21 Oct 2024
We only stayed for one night to attend a wedding nearby and it was lovely. The staff was friendly and the whole property looked wonderful. My husband and I both agreed we would stay there again.
Comment from Hotel Management
25 Oct 2024 by Donovan, Hotel Management
Thank you for staying with us at the Homewood Suites Carrier Circle, Joan. We greatly appreciate your business and feedback! We're thrilled to hear our staff were a highlight of your stay! We can't wait to welcome you "home" again soon!
