Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Easy location.
Very good breakfast options
Very pleasing staff
Comment from Hotel Management
31 Dec 2024 by James Hodgson, Hotel Management
We are pleased to hear that you had a great experience with our staff and enjoyed the breakfast. I hope the next time you come to Syracuse that you will stay with us again.James HodgsonGeneral Manager
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by James Hodgson, Hotel Management
Thank you for staying with us and we hope to see you again soon.James HodgsonGeneral Manager
by A verified traveler
Posted 29 Dec 2024
Everything was wonderful, perfect for us we will come stay again. Excellent employees , Super Clean, Nice breakfast with a lot of choices. I highly recommend this to everyone .
Comment from Hotel Management
31 Dec 2024 by James Hodgson, Hotel Management
Robert,We appreciate you taking the time to give us such great feedback about your recent stay. I pleased to hear your feedback about our staff and how clean our hotel is. Our team does a great job of providing a clean and comfortable experience for all our guest. I am pleased to hear that you will be staying with us again.James HodgsonGeneral Manager
by A verified traveler from Syracuse
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by James Hodgson, Hotel Management
Alexis,I am pleased to see that you enjoyed your stay and we appreciate you taking the time to let us know. I hope that you will stay with us again next time you come to Syracuse.James HodgsonGeneral Manager
by A verified traveler
Posted 2 Dec 2024
It was good
Comment from Hotel Management
3 Dec 2024 by James Hodgson, Hotel Management
Thank you for letting us know that you enjoyed your recent stay with us. We hope to have you stay with us again soon and see all the changes we are making to the property.James HodgsonGeneral Manager
by A verified traveler
Posted 2 Dec 2024
Temperature in room hard to control. Too hot at night
Comment from Hotel Management
2 Dec 2024 by James Hodgson, Hotel Management
Hi Lauren,Thank you for letting us know about your recent stay, I am sorry to hear that it was hard to control the temperature in your room. I will be sure to look into this and make sure it's corrected. We hope that you will stay with us again next time you come to Syracuse.James HodgsonGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Has the basic amenities expected, pool was a bonus. Room was not as clean as expected, which was the main reason for my lower rating.
Comment from Hotel Management
2 Dec 2024 by James Hodgson, Hotel Management
Julie,I am pleased to see that you enjoyed our indoor heated pool. I am sorry that there was a cleanliness issue we would have corrected this right away had you let us know while on property. Please feel free to contact me at the hotel directly to discuss this more if you would like. Thank you for the feedback as we are always looking to way to improve our guest satisfaction. James HodgsonGeneral Manager
by A verified traveler
Posted 24 Nov 2024
All the staff were very pleasant. The main part of the hotel was nice with a modern style. The other floors and rooms were worn out and old, but it was still clean. The breakfast was good. Pool area was clean but the pool and the room was cold. Overall it’s a nice place.
Comment from Hotel Management
26 Nov 2024 by James Hodgson, Hotel Management
Paige,Thank you for taking the time to let us know about your recent stay. I am pleased to hear that our stay was wonderful and you enjoyed the public areas of the hotel. Currently we are in the process now of renovating our guest rooms and will be finished by January of 2025. We look forward to having you come back and see all the exciting changes that we have made.James HodgsonGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by James Hodgson, Hotel Management
Thank you for staying with us during your visit to the Syracuse area, we hope to have you stay with us again soon.James HodgsonGeneral Manager
by A verified traveler
Posted 4 Nov 2024
NA
Comment from Hotel Management
9 Nov 2024 by James Hodgson, Hotel Management
Thank you for staying with us at the Holiday Inn Express in East Syracuse, we hope to have you stay again soon.James HodgsonGeneral Manager
