Ratings based on 1,007 Verified Reviews
3.7 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
The staff is very friendly and helpful the breakfast was very good the rooms have a lot of space we really enjoyed our stay definitely would stay there again.
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Erica, Hotel Management
Hello Kathleen, Thank you for the review, We hope you enjoyed your stay at Crest Hill Suites. Hope to see you again in the future.
by A verified traveler from Kirkland
Posted 4 Jan 2025
very pet friendly
Comment from Hotel Management
4 Jan 2025 by Jolene- Operations Manager , Hotel Management
We appreciate the positive feedback and strive to keep our guests comfortable and feeling welcomed, whether it be our human guests or their furry family members. We hope to see you in the future and again thank you for choosing our hotel for your stay.
by A verified traveler
Posted 29 Dec 2024
Located in a convenient location to & from the Syracuse airport. The suite was spacious with all the amenities of being at home with your own refrigerator, stove & microwave. We definitely will stay here again!
Comment from Hotel Management
31 Dec 2024 by Alexis Brown , Hotel Management
Thank you for taking the time to leave a review we appreciate your feedback and look forward to having you again in the future.
by A verified traveler
Posted 26 Dec 2024
Been here many times. Service not as efficient And not as clean as in past. Lots of garbage and debris around the property.
Comment from Hotel Management
31 Dec 2024 by Alexis Brown , Hotel Management
Thank you for taking the time to leave a review we are sorry we did not meet your expectations. We hope you will return and give us another try!
by A verified traveler
Posted 26 Dec 2024
When there was a problem they didn't seem to care or want to fix it. I was not happy with the service at this hotel. We can't even seem to get a hold of the manager. We kept getting the run around.
Comment from Hotel Management
31 Dec 2024 by Alexis Brown , Hotel Management
Thank you for taking the time to leave us a review. We are sorry to hear about your experience with us. we hope you give us another try in the future.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Alexis , Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Alexis , Hotel Management
Thank you for taking the time to leave a review!
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Alexis , Hotel Management
Thank you for taking the time to leave a review! We are sorry we did not meet your expectations. We hope you give us another try in the future!
by A verified traveler
Posted 16 Dec 2024
Great value for the money
Comment from Hotel Management
17 Dec 2024 by Alexis , Hotel Management
Thank you for staying with us We appreciate your feedback!
