Ratings based on 618 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great location! Very convenient. The beds were very comfortable.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Courtyard , Hotel Management
Li, On behalf of the entire hotel team, I want to thank you for sharing about recent experiences with our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Raven Williams
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Courtyard , Hotel Management
Joanne, On behalf of the entire hotel team, I want to thank you for sharing about recent experiences with our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Raven Williams
by A verified traveler
Posted 27 Oct 2024
Our first time at this hotel for our daughter’s band competition, the representative at the concierge desk was very welcoming and check in was quick and easy. Room was clean and we like the smart tv amenity as well. The room was also cozy and clean. I hope to stay here again next year for the next competition.
Comment from Hotel Management
28 Oct 2024 by Kelly Foster, GM, Hotel Management
Dear Lillian, Thank you so much for your Awesome review of our hotel and team! We strive to give you the best experience possible and my team and I feel truly honored when we succeed. We look forward to hosting each and every future visit that you make to the Syracuse area and we hope to offer you a WOW experience every time. I thank you again and hope that you have a fantastic rest of your day and week!
by A verified traveler
Posted 20 Oct 2024
Very clean, bed was great. Property overall was in good condition. Staff very nice
Comment from Hotel Management
28 Oct 2024 by Kelly Foster, GM, Hotel Management
Dear Tina, Thank you so much for your Awesome review of our hotel and team! We strive to give you the best experience possible and my team and I feel truly honored when we succeed. We look forward to hosting each and every future visit that you make to the Syracuse area and we hope to offer you a WOW experience every time. I thank you again and hope that you have a fantastic rest of your day and week!
by A verified traveler
Posted 18 Oct 2024
Friendly staff and enjoyable stay
Comment from Hotel Management
18 Oct 2024 by Kelly Foster, GM, Hotel Management
Dear Elizabeth, Thank you so much for your review of our hotel. It is our goal to ensure you have a great stay while with us and my team and I will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!
by A verified traveler from Pleasant Prairie
Posted 16 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Kelly Foster, GM, Hotel Management
Dear James, Thank you so much for your review of our hotel. It is our goal to ensure you have a great stay while with us and my team and I will do whatever it takes to make that happen. We look forward to hosting any future trips that you make to Syracuse and hope to always offer you a WOW experience when you visit. I thank you again and hope that you have a fantastic rest of your day and week!
by A verified traveler
Posted 10 Oct 2024
Nice location.
Comment from Hotel Management
3 Nov 2024 by courtyard , Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from Germantown
Posted 7 Oct 2024
Staff for check in was excellent. Walls in room a little thin as I could hear the person in the room next to us coughing all night. Even though we had a balcony there were no chairs on it so we couldn’t enjoy our morning coffee on it….we looked onto other balconies which had outdoor furniture so maybe just an oversight?
Comment from Hotel Management
8 Oct 2024 by Kelly Foster, GM, Hotel Management
Dear Nancy, Thank you so much for your wonderful review of our team! We are honored that you enjoyed your stay with us and look forward to hosting any future visits for you when your travels bring you back to Syracuse. We are working on adding patio furniture to all rooms that have a balcony so hopefully will have that completed when you return. Thank you again and have a fantastic rest of your day and week!
by A verified traveler from Heuvelton
Posted 7 Oct 2024
I only stayed one night. My Brother had surgery & I had to pick him up the next day. It was close to the hospital & not hard to find.
Staff were very nice. Room was cozy & had a balcony. Bed was very comfortable. It was a quite location.
Comment from Hotel Management
8 Oct 2024 by Kelly Foster, GM, Hotel Management
Dear Shannon, Thank you so much for your Awesome review of our hotel and team! We are truly honored that you enjoyed your visit and look forward to hosting any future travels that you have to the Syracuse area. We hope your brother is doing well and you are able to return for a much more fun reason :) Have a fantastic rest of your day and week!
