Ratings based on 706 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you so much for taking the time to share about our recent stay. We appreciate your feedback and hope to welcome you back again soon!
by A verified traveler
Posted 8 Nov 2024
Good
Comment from Hotel Management
11 Nov 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you so much for taking the time to share about our recent stay. We appreciate your feedback and hope to welcome you back again soon!
by A verified traveler from San Mateo
Posted 4 Nov 2024
I have stayed at this location multiple times. Great place great service.
Comment from Hotel Management
5 Nov 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you so much for taking the time to share about your recent stay. We appreciate your feedback and look forward to welcoming you back on your next visit.
by A verified traveler from GLENDALE
Posted 30 Oct 2024
Perfect room. With a kitchen, dining table, sofa, and bed. Very spacious for 2 people. Was a 15 minute walk to a beautiful park (Leo J Ryan Park) by a lake. Safeway grocery store right across the street from the park inside a shopping plaza with other places to fit shopping needs. Clean hotel, felt more like a condo, no interior hallways, all rooms accessed from outside and only 2 stories, easy to park by your room and take luggage in and out. Good breakfast, with all standard options. Hills Dale mall about a 10 minute drive from hotel, with restaurants, bowling alley, etc… Definitely recommend.
Comment from Hotel Management
30 Oct 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.
by A verified traveler
Posted 29 Oct 2024
There was an incident on the morning of our checkout day during which someone had a key to our room and aggressively tried to get in while we were having breakfast inside. This was 9am, before cleaning was scheduled to come. Luckily, the door stop prevented them from gaining access. They didn't bother to knock or say anything before leaving. When I asked the front desk about it during our checkout 20 minutes later, they gave vague answers about a mixup with the cleaning staff or another guest. It's on the staff to ensure guests feel safe in their rooms, especially as there's no gate to the premises and all the rooms face directly outside. The staff here, whether it's the cleaning or front reception, needs to be aware.
Comment from Hotel Management
29 Oct 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
We apologize for the housekeeping mixup during your stay. We hope you will choose to stay with us again in the future.
by A verified traveler from FRESNO
Posted 28 Oct 2024
Clean and spacious. Nice front desk staff. Good shower pressure. Has Netflix and Amazon prime on the TV. Decent complimentary western breakfast
Comment from Hotel Management
29 Oct 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your feedback.
by A verified traveler
Posted 23 Oct 2024
Great location, staff and hotel. Very happy with this stay! Easy to get around from as well.
Comment from Hotel Management
23 Oct 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by The Residence Inn, San Mateo/SFO, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.
