Ratings based on 993 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Always enjoyed the friendly staff
by A verified traveler
Posted 9 Dec 2024
Very good
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Larry,We are very pleased to know that you enjoyed your stay with us. We are looking forward to your next visit should you be in the area. again.
by A verified traveler
Posted 3 Dec 2024
The toilet was leaking when I got in there maintenance came in efficient time to fix it my original room I couldn't get because I didn't have hot water on that side of the building but I was given two rooms for the price of the one room I had previously booked they were adjacent so I did enjoy that so my kids will have their own room and I can have my own the customer service was excellent I enjoyed my time there
Comment from Hotel Management
4 Dec 2024 by SDuncan, Hotel Management
Jas, Thank you for sharing your feedback with us. We are delighted that our staff successfully accommodated you and your family with two rooms. We look forward to welcoming you and your loved ones again in the future under improved circumstances.
by A verified traveler
Posted 29 Nov 2024
The staff was really helpful
Comment from Hotel Management
29 Nov 2024 by Hotel Management, Hotel Management
Hi Dana, It’s so wonderful to hear that we’ve met your expectations! We’re absolutely thrilled that our team was able to go the extra mile for you. We can’t wait to welcome you back for your next visit!
by A verified traveler
Posted 21 Nov 2024
The property was close to the airport and provided shuttle services. The property needs to have more options on the vegetarian menu.
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Diana,Thank you so much for sharing your experience with us! We really appreciate your feedback, and we’ll pass it along to our Food & Beverage team to help them make our vegetarian menu options even better.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Kara,Although things didn’t unfold as we envisioned, we believe in the potential for new beginnings and the opportunity to surpass your expectations in the future.
by A verified traveler
Posted 18 Nov 2024
Upfront this hotel looks nice enough, however once you’re there for more than 10 minutes you notice how lacking it really is.
For instance, we got a room with a pullout sofa for the kiddos. No sheets were provided, of course they provided us with sheets when we asked for them (but, the sheets were way too big for the mattress in the sofa). When bringing us the sheets, they did not bring us pillows. I asked for pillows, and they brought me one.
We stayed here for 3 nights, and I got one hot shower the entire time we were there. My kids, fiancé and I all took luke warm/cold showers numerous times. We were provided with 2 towels (for 4 people) and when the housekeeper restocked our towels, she took all hand towels and wash cloths but did not replace any of them.
Overall, I would not recommend.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Kara,We regret to hear that your family's experience did not align with your expectations, and we sincerely apologize for any inconveniences encountered during your stay. Please be assured that our housekeeping department is dedicated to ensuring your comfort, and we provide linens and pillows for the sofa bed upon request, as well as any extra towels you may require. Your feedback is invaluable, and we have shared your comments with our housekeeping team to facilitate improvements in our guest experience.Thank you for your understanding, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Koami,We truly appreciate your business and value your feedback. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Staff was polite and property was overall good.
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Rhett,Thanks for sharing your feedback. We are grateful for your business and look forward to another future stay.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Jose,Thanks for taking the opportunity to share your experience. We look forward to seeing you again.
