Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Loved having access to laundry services. Carpet could use a good clean. No microwave or coffee maker in room but there was a kettle and mini fridge
Comment from Hotel Management
19 Nov 2024 by Kai K, Hotel Management
Thank you for your feedback! We’re pleased to hear you appreciated the convenience of our laundry services and the in-room amenities like the kettle and mini fridge.We regret that the carpet didn’t meet your expectations and will ensure our housekeeping team addresses this promptly. While we don’t currently have microwaves or coffee makers in our standard rooms, we’ll take your comments into consideration as we look to enhance our guest experience.Thank you again for your review, and we hope to welcome you back soon!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Kai K, Hotel Management
Thank you for your 5 Star review, Catherine!
by A verified traveler
Posted 24 Oct 2024
Great location with really comfy beds!
Comment from Hotel Management
11 Nov 2024 by Kai K, Hotel Management
Thank you for your review, Emma!
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Kai K, Hotel Management
Thank you for your review, Rachel!
by A verified traveler
Posted 22 Sep 2024
Everything was really good and would go back again, the only disappointment is the noise that comes from other rooms with the banging that was happening from 1030pm, took more than 1 hour to settle, not sure where it was coming from or it may have been from staff services??
Comment from Hotel Management
4 Oct 2024 by Kai K, Hotel Management
Thank you for taking the time to review your stay with us. We're glad to hear that you enjoyed your experience overall and would consider returning to our hotel.We sincerely apologize for the noise disturbances you encountered late in the evening. We understand how important a restful environment is, especially when traveling. Please be assured that we are looking into the source of the noise to ensure that our guests' comfort is not compromised. It is certainly not our standard, and we appreciate you bringing this to our attention.We hope to have another opportunity to host you, under more restful circumstances. Thank you once again for choosing our hotel and for your valuable feedback.
by A verified traveler
Posted 17 Sep 2024
i didnt like the shower taps they were to hard to turn on
Comment from Hotel Management
4 Oct 2024 by Kai K, Hotel Management
Thank you for your review, Chris!
by A verified traveler
Posted 16 Sep 2024
Nice place .. could do with a make over
Comment from Hotel Management
17 Sep 2024 by Kai, Hotel Management
Thank you for your review, Vikki!
by A verified traveler
Posted 12 Sep 2024
Rooms are dated
Comment from Hotel Management
13 Sep 2024 by Kai K, Hotel Management
Thank you for your review, Ludovic!
by A verified traveler
Posted 19 Aug 2024 on Wotif
Great location.
Comment from Hotel Management
19 Aug 2024 by Amanda , Hotel Management
Hi Kathryn, Thank you for choosing to stay with us. We are so glad you enjoyed your stay and look forward to welcoming you again soon. Regards,
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Kai, Hotel Management
Thank you for your review!
