Ratings based on 563 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
It's not bad. The floor needs a cleaning. Paper thin walls, but we were really tired. Breakfast is decent for a desi hotel.
Comment from Hotel Management
1 Jan 2025 by Mp, Hotel Management
Ahmed, Thank you for your feedback. Walls are not thin. They have double layers of backing with sound boards. We can’t make any thicker. We have new Flooring. Our housekeeping does good job cleaning. We are proud of Desi breakfast. We have 9 out of 10 score on breakfast. We are proud of our breakfast offerings. We are sorry you have not happy with our good service.
by A verified traveler from cocoa beach
Posted 23 Dec 2024
3rd time staying here. 2x a month i work in tjis area nice and clean great breakfast
Comment from Hotel Management
23 Dec 2024 by mp, Hotel Management
Michelle, Thank you for your feedback.
by A verified traveler
Posted 13 Dec 2024
This hotel is a good, clean, convenient place to stay when we're passing through.
Comment from Hotel Management
21 Dec 2024 by mp, Hotel Management
Kimberly, Thank you for your feed back, we are glad you were happy with your stay
by A verified traveler
Posted 1 Dec 2024
The rooms were really clean and the ac worked perfectly. I had one of the back rooms so I didn't hear anything outside. The staff was really friendly and kind. The breakfast was hot and tasty. Its close to downtown palatka.
I do have to say that the carpet needs to be shampoo, and as a past hotel worker I know it can be difficult to shampoo the carpets but 1 room at the time during low season will do. 😁
Comment from Hotel Management
7 Dec 2024 by mp, Hotel Management
Gabriela, Thank you for your comment, we are getting rid for carpet, we hare installing LVT flooring each room, We are almost done with 25% of rooms, in a months or so we will have all new flooring.
by A verified traveler from Bradenton
Posted 21 Nov 2024
Comment from Hotel Management
24 Nov 2024 by mp, Hotel Management
HST, Thank you for your ratings. we are glad you enjoyed using our facility.
by A verified traveler
Posted 17 Nov 2024
This Best Western is really a nice place to stay at. It's always clean and comfortable and a great breakfast. The staff are nice and helpful.
Comment from Hotel Management
18 Nov 2024 by mp, Hotel Management
Kimberly, Thank you for your 5 out of 5 ratings, we are glad we were able to make you happy with your stay, Feedback like yours make us motivate in improving day by day.
by A verified traveler
Posted 4 Nov 2024
I was booked into a smoking room and am a non-smoker. However, I am pleased to the easy cancelation offered by the hotel.
Comment from Hotel Management
4 Nov 2024 by mp, Hotel Management
Frank. Yes correct we offered you easy cancellation. we are glad you accepted that offer. we always recommend our guest, to double check your reservation details when you make online, if the room is SMOKING or NON SMOKING. We are sorry we could not offer you to move to NON SMOKING room, since were sold out of all the room.
by A verified traveler
Posted 3 Nov 2024
It is literally a roach motel. Bed was infested with roaches. The staff refunded me and I had to sleep in my car since all of the other hotels were fully booked. Never again. Do not stay at this hotel.
Comment from Hotel Management
4 Nov 2024 by mp, Hotel Management
Carmen. We did check the room you had complain of, We did not find any traces of roaches. We are sorry, you were not happy with your room, so we cancelled your reservation without any penalty.
by A verified traveler
Posted 19 Oct 2024
It is a great location. We always stay at this Best Western everytime we come back to visit this area. It's very clean and we feel safe and comfortable during our visits.
Comment from Hotel Management
19 Oct 2024 by mp, Hotel Management
Kimberly, Thank you for your feedback, we are glad you liked our clean room and we always make your stay safe and comfortable during your visit. hope to see you soon, when in this area.
by A verified traveler
Posted 15 Oct 2024
Bug infestation. Owner is very rude and slimy. Extended two extra nights but on the second day mid-day got told to leave because i was smoking on the OUTSIDE balcony. And was told i was getting a refund because I didnt smoke inside the room. But on the "receipt" i was given shows two charges for the 15th and adjustment nowhere does it say refund witch im still confused as to why i was charged twice on the same day if the other night i paid for was charged on the 14th. Just be careful at this property they dont care about making customers happy only look at you as a dollar sign and keep it moving after that.
Comment from Hotel Management
16 Oct 2024 by mp, Hotel Management
please read response to your previous review, both of your reviews are same.
