Ratings based on 306 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Amazing as always
Comment from Hotel Management
18 Nov 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Corrin,Good morning to both you and your Family, and we trust that you are all very well. Once again, please may we thank you for your feedback, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a fantastic month of November. Kind regards, Sefton and Team.
by A verified traveler
Posted 25 Sep 2024
Brilliant front desk staff. Thank you so much
Comment from Hotel Management
26 Sep 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Corrin,Good morning to both you and your Family, and we trust that you are all very well. Once again, please may we thank you for your feedback, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a fantastic month of September. Kind regards, Sefton and Team
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Corrin,Good morning to both you and your Family, and we trust that you are all very well. Once again, please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are thrilled that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a fantastic month of September. Kind regards, Sefton and Team.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Corrin,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of September. Kind regards, Sefton and Team.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Sefton., Hotel Management
Dear Esteemed Guest - JeanMarie,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of September. Kind regards, Sefton and Team.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Peter,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback in terms of your rating, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of August. Kind regards, Sefton and Team.
by A verified traveler
Posted 25 Aug 2024 on Hotels
I had to to take a cold shower after calling reception reporting that the water is cold and was promised that someone is on the way to fix the problem. After waiting for more than an hour, I realised I was getting late for my flight.
Comment from Hotel Management
26 Aug 2024 by Sefton., Hotel Management
Comment from Hotel ManagementAug 14, 2024 by Sefton.Dear Esteemed Guest - David, Good morning to both you and your family, and we trust that you are very well. Many thanks for your constructive and honest feedback, it is truly appreciated. Please may we profusely apologize for the matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with.We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of August. Kind regards, Sefton and Team.
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Gregory, Good afternoon to both you and your family, and we trust that you are very well. Many thanks for your constructive and honest feedback in terms of your rating, it is truly appreciated. Please may we profusely apologize for the matters that you were exposed to. We honestly pride ourselves on service excellence, however it is evident that we have failed in terms of our overall performance and execution thereof , which I personally must take responsibility for, and in addition to this I would like to add that we are most certainly not proud of the service offering that we provided you with. We truly hope that this will not discourage you from visiting our property in the future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a Safe and Blissful month of August. Kind regards, Sefton and Team.
by A verified traveler
Amazing stay
Posted 10 Aug 2024 on HotelsAmazing, very clean. Only thing is the iron that you have to go to an ironing lobby can’t get an iron to the room. Probably one of the best Hotels I’ve been to 👌
Comment from Hotel Management
12 Aug 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Anonymous,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of August. Kind regards, Sefton and Team.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Sefton., Hotel Management
Dear Esteemed Guest - Alan,Good morning to both you and your Family, and we trust that you are all very well. Please may we thank you for your feedback, it is truly appreciated. We are pleased that you enjoyed your time with us, and looking forward to your next visit to our property in the very near future. Once again, many thanks from the Premier Hotel East London ICC Team, and may we wish both you and your Family a safe and healthy month of August. Kind regards, Sefton and Team.
