Ratings based on 357 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Nothing
by A verified traveler
Posted 20 Oct 2024
Friendly staff
by A verified traveler
Posted 11 Oct 2024
I booked 3 days stay through Expedia. 1st day was Sunday. As soon as checked in and arrived, I told the receptionist that I will only stay for 2 days and needs a refund for a day. She told me that she already advised the owner. Monday, Sept. 16, 2024 - I reminded them again about my refund for a day and the lady told me that it’s all good and the 1 day refund will be credited back to my account. I called expedia customer service and they contacted the owner (Patrick). He said that he can only approve half of the day because he werent informed about my request (which is not my fault if the staff is too dumb not to tell the owner, and I was advised in the first place that she did informed the owner). So someone is lying or did not do the job well done. It’s been 3 weeks and they never credited any refund at all. I hope their cheap hotel can benefit from that funds that I did not use at all. Been to different countries around the world and I can say that their hotel has the worst service of all time. They don’t even provide daily toiletries. The staff aren’t friendly and can’t even greet you whenever they see you. Worst experience. I like Scotland, but the experience in this hotel makes me feel that I don’t want to visit their place anymore. For people who are planning to go to the area, please dont go to this hotel. This is my most Terrible experience and won’t ever recommend their hotel. Just go to the hotel near the city. Never to this hotel. I swear to God they are the worst
by A verified traveler
Posted 3 Oct 2024
Small pub-hotel, nice location. Our room was quite small but we hadn't paid for the upgrade to a larger room, we would recommend doing this. The restaurant specialises in steak and the smell of cooking reaches the rooms even on the top floor.
No carpark but the on street parking is free. Short walk to the station which also has a free carpark.
Served full scottish breakfast in the morning, friendly staff.
by A verified traveler
Posted 29 Sep 2024
very comfortable bed,
by A verified traveler
Posted 17 Sep 2024
Want to avoid the hustle and bustle of Edinburg? Stay just a bit outside to the south east as we did. The staff is quite friendly and the accommodations are clean and comfortable, while very humble and quaint. Extremely small town charm is evident everywhere.
by A verified traveler
Posted 7 Sep 2024
This property should never be advertised as a 4star. There was nothing worthy of that kind of rating. Did Expedia personally vet this property?
by A verified traveler
Posted 30 Aug 2024
We arrived at the hotel limited on road parking.we checked in an paid for our room we where given directions to the room which was on the third floor with the smallest bathroom I have ever seen the light in the bathroom kept switching it’s self of and flickering as well ,the bed just fitted into the alcove with maybe a foot either side making it difficult to get in and out off. There was no headboard and view was over looking the road and railway line .we had to open the window as it was warm so it was a little noisy when the trains went by
We went out early the next day came back at around 6pm and the room had not been serviced and nothing was replenished so no coffee or toiletries.the food on our first evening was ok but breakfast was very limited four cereals toast or a Scottish breakfast which had no sausage it was not very tasty and pretty unappealing we didn’t bother going down the next morning and had a lay in until the room next door woke us,breakfast was only served 7.30/8.30am .We had just done a road trip staying in 5 properties over 10 days and this Hotel was the biggest disappointment and the most expensive.
by A verified traveler
Posted 30 Aug 2024
Friendly staff & great food.
by A verified traveler
Friendly
Posted 28 Aug 2024 on HotelsLovely little hotel. Great breakfast and very friendly
