Ratings based on 60 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
our second time back, staff is so lovely and attentive. just like being at home!
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 5 Nov 2024
Lovely building. Our room was great. Staff were very nice and accommodating. We would definitely return.
by A verified traveler
Posted 29 Sep 2024
Dawn was exceptional. The location allowed us to get a real feel for the Hamptons
Comment from Hotel Management
30 Sep 2024 by Best, Kenny, Hotel Management
Hi Patrick I will certainly pass along your kind words to Dawn. I feel the same way.
by A verified traveler
A mixed Bag ...
Posted 13 Jul 2024 on HotelsFrom my first call to set our reservation Dawn was fabulous. Thank you.
The down side was that the second i walked through the bedroom door (room#8) I encountered a tangle of spiderwebs and tiny spiders. Because I didn't want to upset my partner I said nothing at that moment to him or to Dawn who had graciously escorted us to our room. Later that afternoon, I did go to the front desk and tell Dawn about the issue. She contacted her manager and they were willing to give us another room. By that time my partner came into the front and learned about the issue. Long story shorter, we stayed in room 8 and when we came in that evening we had to cut through spiderwebs and killed 2 pretty busy spiders.
We slept in a bit late and our delicious breakfasts was kindly delivered to our room. Thank you for all of that. Additionally, we wanted to change the credit card I used to prepay our stay, for some unimaginable reason we were told that could not be accommodated. That was really annoying.
Other that that lots of free snacks and reading materials Ample parking. Dark bathroom lighting, too low of a showerhead with a very steep tub that you'd have to step into. No grab bars. Great bathrobes and lots of grwat towels and Frette sheets.
Great East Hampton location.
Comment from Hotel Management
19 Jul 2024 by Kenny GM, Hotel Management
I would like to thank you for your kind words about Dawn. Rm 8 is a beautiful King bedded room on the third floor. The day of your arrival I showed Rm's 7 & 8 to some guests. We walked all thorough the room at that time. When I returned to my office I had our housekeeping supervisor go back in the room as per our procedure after a tour.. At approximately 2pm Kelli, our day manager inspected room 8 as you were a last minute booking and she is responsible to reinspect the room. At 2:15, Dawn, our evening Manager who is extremely thorough, inspected Room 8 as an arrival. Dawn checks every room due in on her shift. You arrived a bit over an hour later. I am glad to say there were no spiders at the time of the inspections or at any time prior. We have a scheduled maintenance routine with a local business using environmentally safe products. Next time give us a call right away so we can see the problem. Taking care them on your own was kind but was our job.Again, thanks for your input.
by A verified traveler
Posted 30 Jun 2024
by A verified traveler
Posted 21 Jun 2024
Incredible stay at this property with five star service and amazing staff. Every detail was thought through and they truly want to make it the best experience for all their guests. Walking distance to town and nearby shops and restaurants and easy to access other towns and areas from the location. Would highly reccomend!!
Comment from Hotel Management
21 Jun 2024 by Kenny, Hotel Management
Hi Haley! Thank we so much for your kind words. I will pass them on to Dawn & Kelli and the rest of our MHI family.
by A verified traveler
Posted 17 Jun 2024 on Hotels
Had a fabulous overnight stay at the Mill House with my sisters.
The staff were fabulous. So friendly and helpful.
Breakfast was also a winner.
Thank you to everyone at the Mill House for a fabulous albeit short stay.
Comment from Hotel Management
21 Jun 2024 by Kenny, Hotel Management
I hope had a great trip home! We hope you return to us in the future!
by A verified traveler
Posted 20 May 2024 on Hotels
by A verified traveler
Posted 8 May 2024
Excellent facility and excellent service. Highly recommend.
