Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Exceptional service,I had an upgrade at a great price thanks to Kelly at the front desk. My ocean front premium suite was beautiful. What a view. The room is very spacious. It's one of the best resorts I've stayed in . Highly recommend. Every single staff person was extremely nice and serviceable. LOVE IT!!!
by A verified traveler
Posted 26 Sep 2024
One of the restaurants/bars was under renovation and I wasn’t aware prior to booking. My room was off the elevator and if people were talking while waiting it was very loud in the room especially early in the morning.
Comment from Hotel Management
27 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear Alexis,Thank you for sharing your feedback with us. I apologize for the inconvenience caused by the restaurant renovation and for the noise near your room. We strive to ensure all guests are informed of any ongoing projects, and I regret that this wasn’t communicated prior to your booking. Your comments about the noise near the elevator will also be taken into account to help improve the guest experience.We appreciate your feedback and hope to have the opportunity to provide you with a more peaceful and seamless stay in the future.Warm regards,TJ PierriGeneral ManagerPelican Grand Beach Resort
by A verified traveler
Posted 24 Sep 2024
The Pelican Grand is amazing. The pool, the amenities, right on the beach. Chairs and umbrellas at the beach every day, clean, fresh towels every day. Absolutely perfect. Will definitely be back!
Comment from Hotel Management
25 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear austin,Thank you for your wonderful feedback! I’m thrilled to hear that you had such an amazing experience at the Pelican Grand. It’s great to know you enjoyed the pool, amenities, and our beachfront location with daily beach chairs and fresh towels. We look forward to welcoming you back for another perfect stay!Warm regards,TJ PierriGeneral ManagerPelican Grand Beach Resort
by A verified traveler from Old Tappan
Posted 22 Sep 2024
On the beach with a beautiful veranda with rocking chairs. Very relaxing.
Comment from Hotel Management
23 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear Martha,Thank you for sharing your kind words about your recent stay at the Pelican Grand Beach Resort! I'm thrilled to hear you enjoyed our beautiful beachfront location and our iconic veranda with rocking chairs. It's wonderful to know that you found your time with us relaxing – that’s exactly the experience we strive to provide.We hope to welcome you back soon for another peaceful getaway by the beach.Warm regards,TJ PierriGeneral Manager
by A verified traveler
Posted 22 Sep 2024
The property was beautiful is the perfect little getaway for me and my wife on our anniversary. There were awesome places to eat and walk and shop close by. Fort Lauderdale Beach is beautiful. It’s Miami Beach, with out all the 20 year olds trying to get wasted every night. Loved it and will be back.
Comment from Hotel Management
23 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear Mathew,Thank you for choosing the Pelican Grand Beach Resort to celebrate your anniversary! I'm delighted to hear that you and your wife enjoyed a perfect getaway and appreciated the beauty of Fort Lauderdale Beach. It’s great to know that our location, with nearby dining, shopping, and serene surroundings, made your experience special.We look forward to welcoming you both back for more memorable stays in the future.Warm regards,TJ PierriGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Shuttle service was very disappointing. Property was clean. Staff was very friendly and helpful. Dining options could have been better as far as variety options and very pricy. Overall a great stay and would recommend to others.
Comment from Hotel Management
23 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear marianne,Thank you for taking the time to share your feedback. I’m glad to hear that you found our property clean and that our team made a positive impression with their friendliness and helpfulness. However, I’m sorry to learn that the shuttle service and dining variety did not meet your expectations. Your comments are valuable to us, and we will be reviewing these areas to ensure we can enhance the experience for all of our guests.I’m pleased that, overall, you had a great stay and would recommend us to others. We hope to welcome you back soon and exceed your expectations next time.Warm regards,TJ PierriGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear Kelly,Thank you for taking the time to complete an online review. I was disappointed to see you did not have a favorable experience. I would love the opportunity to speak with you personally to hear more details of your experience. This will allow me to address them, as well as ensure this does not happen again in the future. If you would leave me an email address or phone number, I would be happy to reach out and connect. Thank you in advance for your time, and I hope to hear from you. Kind regards,TJ PierriGeneral Manager
by A verified traveler
Posted 21 Sep 2024
Everything was perfect and the staff were great and very helpful
Comment from Hotel Management
23 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear Ronald,Thank you for your wonderful review! I'm thrilled to hear that everything during your stay was perfect and that our staff was helpful in making your experience even more enjoyable. We strive to create memorable stays for our guests, and it's always rewarding to know we’ve succeeded.We look forward to welcoming you back to the Pelican Grand Beach Resort soon!Warm regards,TJ PierriGeneral ManagerPelican Grand Beach Resort
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
23 Sep 2024 by TJ Pierri - General Manager, Hotel Management
Dear Domenico Antonio,Thank you for the wonderful review. I am thrilled to learn you had such a great experience here at the Pelican Grand Beach Resort. We are all looking forward to having you back here again for another visit soon! Be well! Kind regards,TJ PierriGeneral ManagerPelican Grand Beach Resort
