Ratings based on 112 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
I liked the room set up and it was a comfortable stay
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Dave, Hotel Management
Dear Matthew,I hope this message finds you well. I would like to sincerely apologize for any inconvenience you may have experienced. Your feedback is incredibly important to us, and we are committed to improving our service.We truly value your support and hope to have the opportunity to serve you better. Our goal is to earn a positive rating from you, Best regards,
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Dave, Hotel Management
Dear,AsenelThank you so much for the positive rating . We hope you stay with us again soon!Sincerely,
by A verified traveler
Posted 27 Aug 2024
Wow
Comment from Hotel Management
18 Sep 2024 by Dave, Hotel Management
Thank you so much !
by A verified traveler
Posted 7 Aug 2024
Everything was amazing only thing people was staying piled trash up outside by the stairs
Comment from Hotel Management
18 Sep 2024 by Dave, Hotel Management
Thank you for your feedback!We are so glad you enjoyed staying with us and we hope to see you again soon!
by A verified traveler
Posted 4 Aug 2024
Do yourself a favor & DO NOT stay here!We were only staying for one day so we just chose the closet hotel to our family. Upon arriving, we noticed a potent urine smell coming from the room, while giving my child a shower, there was someone’s before us underwear hanging in the shower which is completely gross. Not to mention, the spiders & bugs in the bathroom. Worst place I’ve ever stayed. Never again!
Comment from Hotel Management
5 Aug 2024 by Dave, Hotel Management
Dear Brandon,On behalf of our entire team, I would like to apologize for failing to exceed your expectations, Your satisfaction is important to us as a guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,DaveGeneral Manager
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Dave, Hotel Management
Dear Carol We appreciate you leaving such a wonderful Rating of our hotel and we thank you for staying with us .You are very valued with us and we hope to see you again in the future.
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
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Posted 23 Jun 2024 on HotelsFor starters I walked in and the smell of old carpet hits your nose, I turned the lights on and there are roaches on the dresser even one crawling across the bed sheets I immediately started cleaning everything I wasn’t expecting to have so much dirt from cleaning but they obviously only do the basics my son feet was black from the dirt on the carpet we laid blankets down on the floor so they wouldn’t walk on the floor then the tv didn’t work until our last day they kept telling us it was the remote but wouldn’t provide a remote that worked. WiFi never connected to any of our devices thank god I brought my own hotspot. My kids said the bed was very uncomfortable to me it wasn’t so bad I like firm beds. While I was showering the knob fell off and the shower head is very outdated with hardly any water pressure great on hot water though my family of 5 was all able to shower back to back with no issues of running out of hot water. We were in town for a sports state tournament and all other options were booked up so we bought hella bug spray and cleaning supplies to try to help. Staff is really nice and offered to give us a refund but we couldn’t find anything else with openings.
Comment from Hotel Management
24 Jun 2024 by Dave, Hotel Management
First of all thank you so much for your review, and we apologize for inconvenience. We checked the room after the guest checked out and there were no roaches or bugs found. The tv and remote was also working fine. When the guest complained about the TV, we went in room and guest in the room said that its working fine and also they told us that we do not need any assistance since the tv was working fine. Also, the WiFi was working fine since no one else complained about WiFi. The guests had 5 people sleeping in 2 queen size bed and because of which it was uncomfortable for everyone to fit in the bed. There were 2 adult and 3 teenage kids, which is why we understand and the kids would have complained that the room was not comfortable. After all of this when the management found out that there was an inconvenience, we offered for refund next day morning, so they do not have to go through the inconvenience, but as they said they will be staying in room and there is no problem in room at all.
