Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Good
by A verified traveler
Posted 22 Jun 2024
We typically have good experiences at Spring Hills. This one was not great. Bugs on the told out bed, dirty bathroom, most of the outlets in the room didn't work, no place to park, beyond RUDE front desk clerk at night.
Comment from Hotel Management
24 Jun 2024 by Baylee, Hotel Management
Thank you for sharing your feedback regarding your recent stay at Springhill Suites. We sincerely apologize for the inconveniences you experienced during your visit. Your comments are important to us as they help us identify areas where we can improve our guest experience.We are deeply sorry to hear about the issues with cleanliness, maintenance, and service that you encountered. Please rest assured that we take your concerns seriously and have addressed them with our housekeeping and maintenance teams to prevent such occurrences in the future.We strive to provide exceptional service to all our guests, and we regret that we fell short during your stay. Your satisfaction is our top priority, and we would appreciate the opportunity to make it right for you. If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Once again, we apologize for the inconvenience and hope to have the chance to welcome you back for a much-improved stay in the future.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Baylee, Hotel Management
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your recent stay at Springhill Suites! Providing a comfortable and welcoming experience is always our top priority, and we're thrilled that our amenities and services met your expectations.Your kind words about our spacious rooms and convenient location are greatly appreciated. We strive to create a home away from home for all our guests, and it's wonderful to know that you found everything to your liking.We value your feedback as it helps us to continually improve and enhance our guest experience. We look forward to welcoming you back on your next visit to Bloomington!Warm regards
by A verified traveler
Posted 16 Jun 2024
Room was nice and great breakfast. Didn’t hear the nearby airport. Bed was uncomfortable and constant on and off blasts of cold air from the air conditioning aimed right at the bed kept us up most of the night.
Comment from Hotel Management
18 Jun 2024 by Baylee, Hotel Management
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the nice room and our great breakfast! Your feedback regarding the bed comfort and air conditioning is valuable to us, and we apologize for any discomfort caused. We'll certainly look into these issues to ensure a more restful stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience soon.
by A verified traveler
Posted 11 Jun 2024
The rooms are spacious!
Comment from Hotel Management
24 Jun 2024 by Baylee, Hotel Management
Thank you for choosing Springhill Suites during your recent stay. We appreciate your feedback and are delighted to hear that you had a pleasant experience with us. At Springhill Suites, we strive to provide exceptional service and comfortable accommodations for all our guests, and we are thrilled that we met your expectations.We look forward to welcoming you back on your next visit to Bloomington. Should you have any questions or need assistance with future reservations, please do not hesitate to contact us.
by A verified traveler
Posted 10 Jun 2024
Very fast check in. Very good staff. Clean and reasonable price!!!
Location getting to the hotel is a mess but not their fault
Comment from Hotel Management
10 Jun 2024 by Baylee, Hotel Management
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your time with us. Our team works hard to ensure every guest has a memorable stay, and it's always rewarding to receive such kind feedback.Your words are truly appreciated and serve as encouragement for us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back in the future.Warm regards!
by A verified traveler
Posted 5 Jun 2024
We always stay at this hotel the night before we the fly out of the Minneapolis airport, have had very good experience
Comment from Hotel Management
6 Jun 2024 by Baylee, Hotel Management
We're thrilled to hear that you choose to stay with us every time before your flight from the Minneapolis airport! Thank you for your loyalty and for sharing your positive experience. It's wonderful to know that we consistently meet your expectations and provide you with a good stay. We appreciate your continued trust in us and look forward to welcoming you back on your next visit!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Baylee, Hotel Management
Baylee ByrnesThank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We encourage our guests to inform us of all the things we are doing correctly, and things we can improve on. We use these reviews as a training and learning experience for our staff, out present and future guests, as well as the leadership members we have at this property. Thank you again and we wish you safe travels.
by A verified traveler from Cherry Hill
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Baylee, Hotel Management
Baylee ByrnesThank you for taking the time to write a review on your stay here at Springhill Suites by the MSP Airport and the Mall of America. We encourage our guests to inform us of all the things we are doing correctly, and things we can improve on. We use these reviews as a training and learning experience for our staff, out present and future guests, as well as the leadership members we have at this property. Thank you again and we wish you safe travels.
by A verified traveler from big sandy
Posted 3 Jun 2024
Great shuttle from the airport. Liked the in house pizza
Comment from Hotel Management
3 Jun 2024 by Jon D, Hotel Management
Tiffany thank you for your review and staying with us at Springhill Suites we're very pleased you enjoyed your stay and look forward to your next visit
