Ratings based on 1,412 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Charlottesville
Posted 24 Nov 2024
No creamers Could use more of a market/shop
by A verified traveler
Posted 24 Nov 2024
Excellent
by A verified traveler from Winnipeg
Posted 22 Nov 2024
Holes in sheets, snot on the wall next to the bed. Good location though.
Comment from Hotel Management
23 Nov 2024 by Rebecca, Hotel Management
Dear Gavin - I would like to apologize for the state in which you found your room. This is not acceptable by our standards, and we will follow up with our housekeeping team on this. I am pleased to know you liked the location for the property though. I hope you'll give us another chance in the future to show you we can do much better than described.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Rebecca, Hotel Management
Dear Angela R - Thank you for your review of your recent stay with us. I am pleased to know you enjoyed your stay. I hope we can welcome you back again soon. Safe travels & take care!
by A verified traveler
Posted 21 Nov 2024
Parking was 15 dollars a night for a hotel out of the city. This is unreasonable
Comment from Hotel Management
21 Nov 2024 by Rebecca, Hotel Management
Dear Victoria - Thank you for being our guest. I hope you were able to enjoy your stay overall. We hear your feedback on the parking charge and appreciate the feedback. I hope this won't deter you from returning again.
by A verified traveler
Posted 20 Nov 2024
Be clear about parking charge at hotel.
Comment from Hotel Management
21 Nov 2024 by Rebecca, Hotel Management
Dear Tenzin- Thank you for being our guest. I hope you were able to enjoy your stay overall. We hear your feedback on the parking charge. This is posted on our booking page on Expedia so it is public knowledge. However, we are always processing new ways we can ensure our guests know ahead of time. I hope this won't deter you from returning again. Safe travels!
by A verified traveler
Posted 20 Nov 2024
Exceptional
Comment from Hotel Management
21 Nov 2024 by Rebecca, Hotel Management
Dear Fiderence Rayna - Thanks for the great review. We love knowing you had a great time and had an exceptional stay. I hope your travels bring you back to us in the future. Take care!
by A verified traveler
Posted 20 Nov 2024
Very nice accommodations, comfortable, quiet and clean.
Comment from Hotel Management
21 Nov 2024 by Rebecca, Hotel Management
Dear Michelle - Thanks for the great review. We love knowing you had a great time. I hope your travels bring you back to us in the future. Take care!
by A verified traveler
Posted 18 Nov 2024
Great stay overall. I did need some feminine products. When I called the front desk to ask for some they stated they didn’t have any. The next morning I went down to the front desk and the lady said they didn’t have any but she would check with house keeping. I saw a hose keeper and asked her for some. Her response was no English. She couldn’t speak English. I was like okay. I had my daughter go in and check the community bathroom on the first floor. Sure enough if you paid .25 cents you could get some. I was fine with that. What I’m not fine with is the front desk not telling me this from the beginning. How do you not know your bathrooms have them in it??? Other than that the stay was pleasant.
Comment from Hotel Management
19 Nov 2024 by Rebecca, Hotel Management
Dear Jody - Thank you for being our guest and providing a review on your experience. I am sorry our team was unable to provide you with direct answers the first time you tried in regard to feminine product availability. I will be sure to review this with the team, so we are better equipped to handle this again in the future. Thanks again!
by A verified traveler
Posted 18 Nov 2024
It was wonderful. It was nice and quiet.
Comment from Hotel Management
19 Nov 2024 by Rebecca, Hotel Management
Dear Sarai - Thank you for the review and for being our guest. I am so pleased to know you were able to enjoy your time with us. I hope we can welcome you back again in the future
