Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Exceptionally clean
Friendly, helpful staff
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Positive: Check in was easy. Shuttle to the airport was on time and driver was nice.
Negative: There was dried blood on the comforter that I noticed in the middle of the night when I pulled it up to my face and it came out of the duvet cover. We woke early to catch the 4:30am Shuttle to airport. Went down to get coffee at 315am, security guard was sleeping flat out on the sofa, front desk lady was nowhere to be found. So I left the $6 for the 2 coffee's on the payment counter. At 3:40am, husband went down. Guard still sleeping. At 410am, guard and desk lady in coffee, snack area. She literally hops over the counter to come help us. She could have walked around. I asked if she got our money, she said no. We told her times we were down and that guard was sleeping. She said he was a temp and she was " in the back".
We left about 4:15am...
I wouldn't recommend this hotel
by A verified traveler
Posted 2 Nov 2024
All good, but should have included breakfast.
by A verified traveler
Posted 1 Nov 2024
Check-in and staff were fine. Place is just run down and loud (abnormally noisy from neighboring rooms and hallways).
by A verified traveler
Posted 30 Oct 2024
The staff were incredible. They got us in early, and just were so kind. The airport shuttle driver was on time and so kind as well
by A verified traveler
Posted 30 Oct 2024
Neat the airport and mall of America. A little confusing due to construction but that's no one fault.
by A verified traveler
Posted 27 Oct 2024
Shuttle to airport/ leave your vehicle there $15 a day 10 minutes drive to airport very friendly staff
