Ratings based on 128 Verified Reviews

3.6 out of 5
92% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 20 Sep 2024
The property is well out dated. Needs some fixing up. They still us the key system. Do didn’t stay closed unless you locked the deadbolt. This place is more for people that need a place to stay long term.
2 out of 5
by A verified traveler

Posted 20 Aug 2024
Unavailability of front office being accessable. Electrical plug in access in restroom for hair drting/shaver etc. not availabe. TV remotes & light switches dirty. Sheets appeared to b clean but were STAINED.
4 out of 5
by A verified traveler from Abilene Texas

This traveler left a rating score only Posted 30 May 2024
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 May 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 May 2024
3 out of 5
by A verified traveler

Posted 21 Apr 2024
Need better service/ did not clean my room or more towels .
1 out of 5
by A verified traveler

Horrible

Posted 14 Apr 2024 on Hotels
On arrival, lady was rude from the get go. As she gave me my keys, she followed me to my car where she saw my service dog. She then said there was no pets allowed. I tried explaining to her that on the hotel website it clearly states “pet friendly”, if it didn’t I wouldn’t have booked it knowing I was bringing said service dog. She continued to say no & demanded I give her the keys & that she would give me a refund. I walk inside the building with her to get the refund when she told me it would cost extra for the dog to be here. I explained to her that it was a service dog & tried showing her his papers but she just didn’t want to hear it. With it being a busy weekend in brownwood every hotel within the 25mile radius was booked I had no choice but to pay the extra fee & stay at The Royal Inn. She gave me a new set of keys, which I thought was a little weird. Until we opened the door to the room & got a lingering smell of stale cigarettes. When I clearly requested for a non smoking room but because of my service dog she gave me a smoking room which really affected my asthma. Overall, horrible stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Mar 2024 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Feb 2024
3 out of 5
by A verified traveler from Bangs

This traveler left a rating score only Posted 22 Dec 2023
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