Earith Trips (flight + hotel)

First night, I was given room (in the annex) with non-functioning aircon. Fortunately they pass me a small stand fan. They changed my room the next day and it was all good

Beautifully renovated hotel Nice gardens But management needs improvement - sheets are not changed timely even if requested only pillow cover changed Room not vacuumed Vacuum left in corridor Ordered coffee and waited 30 minutes and even though I asked twice it was not ready - I finally gave up

Needs complementary water in the rooms

The location was exceptional, in the heart of Westminster and an easy walk to major attractions and Covent Garden. The property itself was very tired. One of three elevators did not work and of the remaining two, one would not stop at our floor. There were holes in the drapes and even a couple of holes in one of our towels. The bedding was also not perfectly clean. Expected far better at this price point. I would not recommend this hotel to family or friends.

Amazing staff and cozy rooms. Bathroom was a bit small.